About the role:
Our Care Delivery Planning & Strategy team is seeking an experienced Care Delivery Forecasting & Strategy Manager to lead demand, utilization, and staffing forecasting efforts across multiple service lines at Included Health. This leadership role regularly delivers insights on forecast variances, and recommends strategic actions to enhance member experience and team performance. The ideal candidate will have demonstrated expertise in solving problems at both strategic and tactical levels, working cross-functionally, and driving data-driven solutions to support our mission of raising the standard of healthcare for everyone.
Responsibilities:
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Strategic Leadership: Own the regular creation and delivery of demand and headcount forecasts for multiple service lines, balancing member experience, financial targets, and client relationships. Analyze and interpret data in ambiguous and dynamic environments, deriving insights that drive value delivery and creation for clients and team members.
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Cross-Functional Collaboration: Work closely with Practice Ops leaders to understand service line nuances and optimize member needs fulfillment across Care & Clinical staff. Effectively communicate and deliver data-driven insights, managing challenging conversations with a wide range of stakeholders. Demonstrate strong project management skills, with the ability to communicate and present at an executive level.
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Data & Reporting Vision: Partner with product and engineering teams to set a vision, develop, and manage data pipelines and reporting systems to measure historical demand performance, variance drivers, and operational metrics of effective service delivery.
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Strategic Contributor: Contribute to Cost of Revenue, Utilization, and Sales strategies for assigned service lines in collaboration with General Management, Finance, Go To Market, and Product teams.
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Operational Excellence: Establish and maintain operational cadences around financial models, P&Ls, and KPIs to support both planning and execution
Qualifications:
- Extensive experience on financial, analytics & operational teams in fast-paced, scaling environments
- History of establishing operational cadences around financial models, P&Ls, and KPIs as part of both planning and execution
- Strong mathematical / statistical knowledge and experience with common data / forecasting software such as Excel, Google Sheets, SQL, Looker, and Anaplan
- Experience influencing the strategic vision and direction technology products & tools in the context of both simple and complex service organizations
- Highly collaborative and comfortable working with a wide range of stakeholders
- Expert communication skills to articulate & deliver data-driven insights and manage challenging conversations
- Project management, executive level communication, and presentation skills are required
- Passion for the Included Health mission of raising the standard of health care for everyone, everywhere.
- Bachelor’s/Master’s degree in Business, Statistics, Operations, or other quantitative fields.
The United States new hire base salary target ranges for this full-time position are:
Zone A: $120,050 - $156,070 + equity + benefits
Zone B: $138,058 - $179,481 + equity + benefits
Zone C: $150,063 - $195,088 + equity + benefits
Zone D: $156,065 - $202,891 + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.
In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO")
12 weeks of 100% Paid Parental leave
Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
11 Holidays Paid with one Floating Paid Holiday
Work-From-Home reimbursement to support team collaboration and effective home office work
24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at
includedhealth.com.
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
