Campus Operations Coordinator

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.
They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

As a high-growth start-up, the ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE TEAM

The Operations Team is a vital part of ALCHE's mission, as we ensure the smooth functioning of the university's administrative, logistical, and technological infrastructure. We work collaboratively to provide top-notch support to our students, faculty, and staff, and are committed to maintaining a culture of excellence, innovation, and inclusivity. Our team regularly interacts with other teams such as admissions, academics and finance to provide seamless support for the university's operations.

ABOUT THE ROLE

The role of the campus coordinator is to ensure the efficient functioning of the campus and provide assistance to the Operations department in various administrative and logistic tasks. This includes maintaining accurate records and tracking data related to the operations team to ensure that everything runs smoothly.

We are seeking a Campus Operations Coordinator to support the daily operations of our ALCHE campus. The Campus Operations Coordinator will play a key role in ensuring that our facilities are safe, functional, and welcoming to students, staff, and visitors.

RESPONSIBILITIES

Facilities Management 

• Ensuring a high service quality among ALCHE's service providers on the campus including monitoring of SLAs and KPIs. 
• Ensure that ALCHE campus is operational by undertaking regular checks and any required actions are communicated to service providers.
• Preserving the value of ALCHE's assets including frequent monitoring of cleanliness, maintenance and proper use of equipment.
• Ensuring the security of students on campus by working with appointed service providers to follow risk management processes and policies set by ALCHE.
• Act as the on ground point person to ensure that support is provided to all ALCHE departments to ensure that on-campus events are carried out successfully. 
• In the case of any operational emergency, the Operations Coordinator will be expected to carry out all assigned tasks as per the emergency crisis management processes.
• Acting as the intermediary and liaison between service providers and students in the case of challenges encountered, or complaints lodged against either party.
• Assist the campus associate into running routine emergency procedures.
• Ensure that all processes, policies, protocols and SOPs for ALCHE are being followed.

Procurement 

• Act as the point person for all service providers concerning quotes, invoices and purchase orders.
• Ensure that all quotes and invoices are processed as per guidelines set by ALCHE & ALU.
• Keep records of all expenses incurred by the Operations Department as per process set by ALCHE & ALU.

Performance Management 

• Tracking, managing and reporting performance using data-driven methods for all campus operations; monitoring of all expenses of ALU & ALCHE; keeping updated records of all utilities & facilities performances.
• Maintain all Operations Dashboards updated and accurate.
• Such other duties in respect of the Company as may be reasonably assigned by your team manager.

Ensure the safety and well-being of all young persons and vulnerable adults with whom we deal,  by adhering to ALU’s comprehensive safeguarding policy, maintaining a zero-tolerance approach to any violations of safeguarding standards.

REQUIREMENTS

• Bachelor's degree in Engineering, Facilities Management, operations management, business administration or a related field.
• 1-3 years of experience in operations management, preferably in a campus or educational setting.
• Strong organizational skills with the ability to multitask and prioritize competing demands.
• Excellent communication and interpersonal skills with a customer service mindset.
• Proficient in google tools and other computer applications.
• Ability to work independently as well as collaboratively as part of a team.
• Flexibility to work occasional evenings or weekends, as needed.

Plus factors

1. Experience with event planning and coordination, particularly in an academic setting.
2. Familiarity with student services and support, and the ability to effectively communicate with students, faculty, and staff.
3. Proficiency in project management software and tools, such as Asana or Trello.
4. Knowledge of and experience with sustainability practices and initiatives, particularly in relation to campus operations and facilities.