San Jose, United States

The Email Campaign Manager (ECM) is responsible for designing and writing code, performing code reviews, developing technical documentation, and becoming a key contributor to their team and project. An ECM acts as a counselor in projects, ensuring that the team maintains high levels of technical knowledge, and builds and strengthens the relationship with the client. The ECM will work closely with clients, developers, system administrators, project managers, business analysts, and end users.

You will:

You will:
- Own the campaign implementation, management and monitoring on campaign management platforms such as Adobe Campaign Classic, Salesforce Marketing Cloud, Adobe Journey Optimizer, Pega, and Braze
- Create segments using SQL and design complex multi-channel journeys that include dynamic content and trigger-based deployment
- Monitor deployments & deliverability, troubleshoot and resolve issues in a timely manner
- Confirm technical feasibility of desired new marketing programs/features
- Work among agency, vendor, partner and client stakeholders to develop marketing campaigns from concept to execution
- Work with the Marketing Sciences team to setup and track campaigns
- Partner with Development team to productionalize code
- Communicate with internal stakeholders regarding results, deliverables and statuses of programs and initiatives
- Drive implementation process excellence
You have:
- English Proficiency (B2+ reading, writing, and conversation)
- Bachelors Degree.
- Minimum of 3+ years in campaign management marketing operations role
- Proficient experience with providers such as Salesforce Marketing Cloud, Adobe Experience Platform, Pega, or Braze.
- An acute analytical mind, strong reporting skills, razor-sharp attention to detail and accuracy
- Excellent communication skills and experience working with cross functional teams both within and between organizations
- Proven track record of taking ownership and driving results
- Strong project management and customer relationship skills
- Experience with HTML, CSS, SSJS, and personalization within Adobe Campaign a plus
- Knowledge of SQL, and email marketing best practices.

What We Offer

Maternity and parental leave extra days
Competitive benefits packages
Vacation, compassionate leave, sick days, and flex days
Access to online services for families and new parents
End-of-year closure days (not deducted from vacation balance)
Diversity and Inclusion Board with 12 affinity groups
Internal learning and development programs
Enterprise-wide employee discounts
And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to [email protected].

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

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Campaign Engineer