Optime Group in partnership with a prestigious client located in Oxley are looking to add to its growing team and recruit a Call Handler serving one of the Avanti sites.
What’s on offer:
- Rate of Pay: £13.00per hour (plus Holiday and Pension)
- Hours: 30 hours per week - working 4 to 5 days per week.
- The potenial for your weekly hours to increase to 37.5 hours.
- Weekly Pay.
- Free Parking.
- Temp to Perm (performance based).
Role Description:
- Customer Engagement: Act as the first point of contact for customers.
- Handle all inbound and outbound calls for the site.
- Handle inquiries, requests, and concerns in a professional and timely manner.
- Build and maintain strong customer relationships through effective communication.
- Coordinate the processing and distribution of goods within the warehouse and train stations.
- Monitor goods movements and update customers on the status of their shipments.
- Ensure compliance with all relevant regulations and safety protocols.
- Issue Resolution: Identify and resolve customer issues, including delays, damages, and discrepancies.
- Documentation and Reporting: Maintain accurate records of goods deliveries, ensuring proper documentation and reporting.
- Customer Feedback: Collect and analyse customer feedback to identify areas for improvement.
- Collaborate with colleagues in the warehouse, logistics, and other departments to ensure seamless operations.
- Participate in team meetings and training sessions.
Key Skills:
- Confidence in answering inbound and outbound calls.
- Previous experience in customer service or a related field.
- Forward thinker and planner.
- Excellent communication skills to communicate at all levels.
- Strong team player.
- Well organised, self-starter and able to work on their own initiative.
- Uphold and promote a professional image at all times.
- Flexible approach.
- Good IT literacy with a sound knowledge of Microsoft Packages including Word, PowerPoint, Outlook, Excel, ID Portal.
Requirements:
- Passport or Birth Certificate
- UK Settled Status (If applicable)
- Proof of National Insurance
- Proof of (current) Address
- 5 Year Address History
- 5 Year Work Reference History
- Successful candidates will be required to complete a basic criminal record check following interview in line with CAA requirements.
Benefits:
- Opportunity of fulltime employment (performance related)
- Free parking
- Immediate interviews and start date is avaliable
