To support the goal of providing our company’s customers/Dealers with a world-class experience. In particular, the Customer Service Officer assesses and recommends improvements in long-term operations, and creative initiatives to improve the customer experience.
- Actively call cold Dealers and make them participate in car auctions.
- Achieve calling and lead generation targets.
- Should have good convincing and sales ability to close deals.
- Answer calls/ handle customer inquiries/ route calls to appropriate department/ document all call information according to standard operating procedures.
- Monitoring service levels and contact center volumes to make recommendations for real-time queue management.
- Responsible for escalating and tracking contact center-impacting events such as system outages, access issues and volume changes.
- Ensuring that the contact center meets daily and interval goals.
- Implementing customer win-back strategies.
- Implementing CRM campaigns
- Creating analyses and reports
Personality Traits
Self-starter, time management, customer focus, individual accountability, team player and quick learner.
- Arabic- and English-Speaker.
- Ability to manage multiple tasks concurrently, including complex projects.
- Ability to effectively communicate to all levels of the organization and external parties including customers and prospective customers.
- Strong working knowledge of MS Suite (Excel, Access, Word).
- Self-motivated and self-directed, with a positive attitude.
- Experience in a customer-driven environment.
- Accepts responsibility, accountability and takes pride in work.
- Critical and creative thinking are essential.
- Must have a flexible schedule and be willing to work varied hours and days.
- Telesales background is preferred
- Preferably with own visa
