Looking for a role where you can make a difference to someones life?
Love supporting customers through the good and bad?
We've got you covered.
Benefits!
-
Work from home opportunity
-
Jan 2025 Start - interviews happening asap!
- Mon-Fri rosters - no weekend work!
-
Full time hours each week (37.5pw)
Your Next Role:
If you love going the extra mile for members on a genuinely lovely team, then this one's for you.
- Answering inbound calls from existing and potential insurance members
- Applying empathy, active listening and problem solving often dealing with sensitive calls and vulnerable members
- Handling membership applications, claims requests and/or inquiries
- Resolving member queries with accurate information
- Outbound calls for follow ups
Training & Support:
-
4 weeks of training: Gradual learning of products and services starting in virtual classroom style, learning theory, compliance, then putting it into practice gradually
- Supportive, diverse and bubbly team environment
What You Need:
- Someone with a minimum of 6-12 months recent Contact Centre experience (within last two years). lnsurance experience is a plus
-
Positive can-do attitude.
- Passion for delivering exceptional customer experiences.
-
A natural conversationalist, with a strong ability to empathise, understand member’s needs and provide tailored solutions.
-
Problem solver, comfortable and capable of thinking on your feet while dealing with vulnerable members.
- Committed to customers and to your role.
-
Exceptional communication skills both verbally and written.
- AU or NZ Citizenship, Permanent Residency or 2 years remaining on valid working visa as this is a permanent position.
- Available to work 37.5. hours full time each week (Mon-Fri rosters across 8am-8pm)
What Next?
Apply now and kick start your Weploy journey with one of our dedicated Talent team members 🚀
