Call Center Representative - Tax / Payroll

Customer Care Specialist - Employee Cloud Payroll

Start Date: 11/18 Class - Training is 6 weeks onsite in our Omaha, NE office. There is no PTO allowed during training. (You will be off on 11/28, 11/29, 12/25)

Location: Omaha, NE Office - 1926 S 67th St, Suite 200, Omaha NE 68106. You will be expected to be in office up to 3 days a week, post training. 

Hourly Rate: $19.50 per hour

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Bready* to make a change?

As a Customer Care Specialist, you will provide a world-class experience to our Toast Customers through answering incoming customer questions from multiple channels including phone, chat, and email. You are driven with purpose to resolve solutions and act as a Toast expert to help Toast’s customers thrive.  You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite.  To thrive as a Customer Care Specialist at Toast, you are resilient, motivated to deliver high quality customer interactions,  and excel in ambiguous environments. 

About this roll*: (Responsibilities)

• Leverage your Toast product knowledge and customer service skills to answer incoming calls, chats and/or casework from Toast Customers
• Deliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast Customers
• Conduct Toast procedures to escalate and coordinate the customer response in accordance with Toast values
• Expand your knowledge of Toast’s hardware and software weekly  through professional development time, trainings, knowledgebase articles, and the experience gained from performing the roll

Do you have the right ingredients*? (Requirements)

• 1+ years of experience in a role responsible for customer satisfaction and championing the customer experience
• Success operating independently and navigating competing priorities in a constantly changing environment
• Proven track record of success navigating and troubleshooting  technical tools, for instance a Apple laptop and  Android based software + Toast-native hardware
• Strong communication, organizational, and influencing skills 

Special Sauce* (Non-essential Skills/Nice to Haves)

• Prior knowledge of Tax Fillings and/or Payroll services 
• Experience answering incoming phone calls and  ticketing systems 
• Experience working in the tech industry or for a SaaS company
• Open to schedules that may include weekends, holidays and nights

Our Spread of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits

*Bread puns encouraged but not required