At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
CAHPS Project Manager
Why We Have This Role
- CAHPS compliance is integral to healthcare experience programs and requires rigorous oversight.
- Regulatory programs continually evolve and CAHPS Project Managers must ensure clients remain in compliance given this changing landscape. This includes ensuring the Qualtrics platform continues to adapt to meet regulatory requirements.
- Annual audits and ongoing quality assurance must be maintained and documented allowing for clear communication to the Centers for Medicare & Medicaid Services
- CAHPS programs impact the patient experience as well as client reimbursement - accuracy in program implementation and ongoing maintenance is pivotal.
How You’ll Find Success
- Cross-functional communication - clear communication to internal and external teams while information is rapidly changing and progressing throughout the project.
- Organization - gathering information from various sources and organizing into a clear plan to effectively communicate next steps and/or de-escalate.
- Attention to detail - astute ability to review, interpret, and communicate regulatory information provided by the Centers for Medicare & Medicaid Services.
- Innovative & solution oriented - thinking broadly, questioning status quo, and encouraging all teams to identify creative solutions when roadblocks are presented.
How You’ll Grow
- Lead CAHPS Program implementations from project conception through initial report deliverables/data submission
- Run timelines, communications and expectations of customer and vendor(s) in coordination with the delivery team.
- Coordinate and advise on various project activities throughout the life of a project
- Ensure customer is happy with experience and feels comfortable with quality of data collected and deliverables provided
- Responsible for all QA of CAHPS implementation and initial data
- Be proficient in use of the Excel, XML, and common data file formats.
Things You’ll Do
- Establish and Monitor client sampling in accordance with regulatory guidelines
- Oversee data requirements for new CAHPS clients
- Educate customers on CAHPS program requirements and best practices
- Track all required quality checks and follow-up as required
- Manage data quality in preparation for data submission
- Communicate any required CAHPS updates to clients or client teams
- Assist in monitoring websites for individual CAHPS program updates and trainings
- Attend required CAHPS trainings
- Assist in maintaining CAHPS QAP documentation
- Assist in maintaining CAHPS training documentation
- Assist in preparing for and participate in annual CAHPS audits
What We’re Looking For On Your Resume
- Bachelor’s degree
- 2-5 years in data quality and program oversight (preferably in a healthcare related environment)
- Superb communication and project management skills
- Comfortable in a fast-pace, and highly competitive environment
- Ability to communicate clearly and pleasantly through both written and spoken mode
- Able to analyze response data and report back to clients for actioning.
- Knowledge and experience with government regulatory programs
- Experience in execution of many aspects of CX program delivery, including: survey design and execution, data analysis, dashboard and reporting, making best practice recommendations specific to CAHPS
- Bachelor’s degree in business, healthcare administration, or other research-oriented field.
What You Should Know About This Team
- The Regulatory Team collaborates cross functionally with many different areas of the organization to brainstorm, troubleshoot and innovate to meet customer needs.
- The team works closely with our Product and Engineering teams to design and test new technology features to meet changing programs requirements
Our Team’s Favorite Perks and Benefits
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
- Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)
- On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
- We believe in sharing Qualtrics success which is part of the compensation for all employees
- To learn more about what we value read about it directly from our employees Qualtrics Life stories
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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