Deadline Date: Wednesday 18 December 2024
Requirement: Senior Technician (Core Services)
Location: Norfolk, VA, US
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 1672
Required Start Date: 3 February 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO SECRET
Duties and Role:
- Accomplish system administrator duties for NU, NR and NS CIS systems in the CSU AOR;
- Accomplish server/client hardware and software troubleshooting actions;
- Maintain and update VMware Virtual Environment;
- Analyze and implement Microsoft Active Directory changes to meet user or operational requirements;
- Analyze and update Microsoft & Linux policies for system optimization and security;
- Implement and test new software versions and patches;
- Write PowerShell commands and scripts to automate system administration tasks;
- Provide assistance with fault resolution and document actions in accordance with Incident Management procedures;
- Develop and maintain Standard Operating Procedures for routine system administration duties;
- Maintain Physical Server Hardware in local Data Centre;
- Provide status updates for assigned requests using ITSM Service Desk Software;
- Follows-up with users on completed requests prior to closing;
- Provide collaboration and assistance to other work sections within Service Operations Branch in support of mission requirements;
- Can support physical task requirements with the ability to lift up to 25 lbs;
- Deputise for higher grade staff as required;
- Performs other duties as required.
Requirements
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.
- A minimum of 2 years' practical, hands-on experience supporting core enterprise computing services: System Administration on a large computer network; Windows & Linux Operating Systems; Active Directory & Group Policy Management; Virtualization of servers and desktops; Storage Area Networks (SANs); Data Backup systems; Use of scripting to automate tasks; Large scale system management tools, such as MCM (Microsoft Configuration Manager); ITIL Problem Management.
Desirable Experience and Education:
- University Bachelors degree in a CIS related subject.
- Active certifications covering CIS related topics from recognized & accredited organizations.
- Practical experience in the area of cybersecurity.
- Comprehensive knowledge of the principles of computer and communications security, networking, and the vulnerabilities of modern operating systems and applications.
- ITIL certification and experience in applying ITIL Change Management and/or Service Asset and Configuration Management processes.
- Prior experience of working in an international environment comprising both military and civilian elements.
- Knowledge of NATO responsibilities and organization, including ACO and ACT.
