C003872 Principal Resource Assistant (IaaS) (NS) - MON 16 Dec

Deadline Date: Monday 16 December 2024

Requirement: Principal Resource Assistant (IaaS)

Location: Braine-l’Alleud, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 418

Required Start Date: 10 February 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO SECRET

Duties and Role:  

Operational Support

• Provide day-to-day support to the Business in utilizing the NCIA toolset, entering requests and information to keep technical staff focused on their primary tasks.

• Monitor and assist with project creation, resource allocation, and time management through ServiceNow.

• Maintain and manage project health data, extracting and reporting key metrics for management visibility.

Strategic Alignment

• Support the alignment of Business Area plans with Agency and OE strategic objectives using approved prioritization processes.

• Coordinate Order Books to ensure project alignment with strategic goals.

AI-Related Tasks

• Collaborate with Information and Knowledge Management (IKM) teams to enhance data accuracy and support AI-driven analytics.

Administrative and Logistical Coordination

• Arrange travel assignments, including accommodation, NATO Travel Authorization, and security clearances.

• Organize meetings, workshops, and conferences, handling all logistical requirements and participant coordination.

• Prepare, review, and format administrative documents, ensuring consistency and compliance with Agency guidelines.

• Act as a primary point of contact for team members, managing inquiries, scheduling, and daily business operations across IaaS.

Documentation and Reporting

• Develop and maintain a project documentation library with strict version control.

• Assist in the preparation of monthly Electronic Project Health Reports (EPHRs) and extract data reports from ServiceNow and Excel.

• Generate PR-PO reports in EBA and prepare meeting minutes, price proposals, and administrative memoranda.

General Administrative Support

• Organize and schedule appointments, assist in developing reports, and draft meeting minutes.

• Handle requests and queries from senior management, ensuring efficient and reliable administrative support.

• Submit and reconcile expense reports, maintain accurate filing, and coordinate information flow within the team.

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Extensive knowledge of and experience in NATO structure and processes.
• Previous experience providing resource management support in IT Infrastructure environments.
• Knowledge of ServiceNow, especially in Strategic Portfolio Management, and prior experience in NATO-specific customer funding environments.
• Experience in budget planning, cost accounting, resource planning, and project/portfolio management.
• Strong understanding of and experience with ERP systems (EBA), especially Oracle R12, with demonstrated analytical skills.
• Experience with data management and knowledge of AI applications within project environments.
• Strong organizational and multitasking abilities with meticulous attention to detail.
• Ability to take initiative, adapt to dynamic work environments, and resolve administrative problems effectively.
• Experience working in international settings involving both military and civilian elements.