Deadline Date: Friday 13 December 2024
Requirement: Change Coordinator
Location: Mons, BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 972
Required Start Date: 3 February 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO SECRET
Duties and Role:
CSU Mons is looking for an organised and communicative individual to join the CSU Mons, on SHAPE campus, to mainly manage and monitor Change Request (CR) and Work Order (WO) type of tickets, in the Agency IT Service Management tool (ITSM) and perform some basic clerical tasks, during SHAPE working hours
1. Review and Validation:
- Ensure that all CRs/WOs are complete with the necessary information
- Verify whether the change aligns with Agency policies
2. Change Logging and Categorization:
- Log new change requests in the ITSM tool
3. Change Assessment and Approval Coordination:
- Collaborate with stakeholders to evaluate the necessity, feasibility, and potential risks.
4. Implementation Coordination:
- Ensure the scheduling of approved changes/WOs aligns with existing operational plans and avoids conflicts with other scheduled activities
- Assign change tasks to the appropriate teams
5. Monitoring and Reporting:
- Track the progress of changes and ensure timelines are met
- Report on change metrics (e.g., success rate, failure rate, trends)
6. Communication and Coordination:
- Act as a liaison between requestors and fulfilment teams to address any issues or clarifications regarding the request
- Keep stakeholders informed of the status, resolution timelines
Requirements
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- English level: C1 (Upper Intermediate)
- Organizational and problem-solving abilities
- Excellent communication and interpersonal skills
- Basic clerical skills
- 3 years of practical experience in preforming change requests and work orders from initiation to closure while engaging with relevant process owners and stakeholders
- Knowledge of NATO responsibilities and organisation.