C003817 Principal Technician (DCIS) (CTS) - FRI 13 Dec

Deadline Date: Friday 13 December 2024

Requirement: Principal Technician (DCIS)

Location: Mons, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 836

Required Start Date: 10 February 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO COSMIC TOP SECRET

Duties and Role:  

The contractor, under the direction of the NCIA Lead Engineer in Mons, Belgium, will assist in the configuration of the Core and infrastructure Services of NATO's Deployable Communications and Information Systems (DCIS) assets.

The contractor will provide Level 3 support for the Core Services in the assigned DCIS. Tasks assigned include, but are not limited to:

1. The contractor, under the direction of the NCIA Leading Engineer, will be supporting the Deployable IT Infrastructure.

2. Under the guidance and coordination with the service owners will maintain the Core Enterprise Services that include: Active Directory, Domain Trusts, Exchange Servers, DNS Management, Group Policy Management and software update services.

3. The contractor principle duty will be to monitor, maintain and keep up to date the operational DCIS assets. This includes, but is not limited to, deploying software updates, including emergency updates, system monitoring, maintaining Active Directory and Implement Service requests.

4. The contractor shall use ITSM for resolving incidents, problems and dealing with change requests. The contractor may also be requested to create reports and distribute requests further to the team.

5. The contractor shall support the documentation of the new Baseline Deployment Process and shall also support the preparation of the "As Built Guides" and or documentation for the DCIS to be delivered to the NATO CIS Group.

6. The Contractor shall liaise with the Agency's Centralised Service Desk for incident, problem and change management

7. The contractor may also assist with the planning, coordination and implementation of other smaller infrastructure engineering projects or tasks as directed. Specifically the further deployment of the SCCM architecture.

8. The Contractor shall book hours spent on this task in electronic timesheets provided by the NCI Agency. The Contractor shall submit for validation a timesheet recording the number of hours spent each month to the Service Manager within three business days after the end of the calendar month. The Contractor shall submit the timesheet with the SM's validation signature as an attachment to the invoice for that month. All tasks undertaken will be based upon an agreement between the SM and the Contractor personnel.

9. The contractor may need to travel in order to perform his duties.

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO COSMIC TOP SECRET security clearance
• Three or more years of proven experience in the management of Core Services of a large Enterprise or Organization.
• Experience of Windows Administration with relevant certifications; e.g. MCSA/MCSE
• A least three year experience in maintain software baselines using WSUS, SCCM, GPO's, and Micrsoft Active Directory. At least three year experience in configuration management and system monitoring using SCOM and LanSweeper.
• Excellent knowledge of the entire Microsoft Operating system product line administration: Windows server 2016, 2019,2022 Windows 10/11., Exchange server 2016
• Managing DNS Domains and DNS Resolution on Windows 2016/2019/2022.
• Excellent knowledge of implementing and administering large Active Directory (AD) environments.
• Good knowledge of maintaining virtualize environments based on VMWare vSphere technology.
• Experience in troubleshooting client OS and client software problems
• Experience in Deployable CIS, core services level 3 support
• Driving licenses (B)

Optional:

• Working knowledge of the Microsoft Deployment Kit (MDT Kit)
• Working knowledge on Microsoft RDS services
• Working knowledge on VEEAM Backup and replication
• Experience managing, maintaining and troubleshooting VMWare ESX, other vSphere products
• Experience in data storage technologies, like vSAN, iSCSI and small SANs (HP MSA)
• Solid appreciation of server, storage and networking hardware
• Good familiarization with HP Blade Server Products and HP rack based servers
• In-depth knowledge on network protocols and network management technology.