Job Description
Are you a career Technical IT Professional who enjoys navigating IT in a world class IT Environment? Do you have a proven track record of successfully supporting the most important people in a company with efficient and effective IT service? If so, we are hiring customer-centric IT Desktop Technicians and IT Professionals that can provide IT Services to our C-Level executives for all their IT experience needs. This position requires excellent communication skills and the ability to process technical situations quickly and return actions to accomplish the needed goals. We are looking for highly motivated, positive people with can-do attitudes to help our team make the most important leaders in our Fortune 200 company successful.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Provide IT services to C-Level Leadership and their direct staff.
· Establish trust and confidence with C-level executives and their direct staff.
· Understand the unique needs of C-Level users, develop actions to deliver the experience.
· Partner and facilitate action items with the broader IT Enterprise Service Organizations to
· Work and collaborate in a world class team of C-Suite Technicians and Professionals
· Develop, author, and revise standard operating procedures for C-Suite IT
· Flexible with work hours to accommodate core and off hour events.
· Ability to operate and travel (domestic and international) between different sites and locations
REQUIRED:
Technical
· Adept at assessing a situation for severity, urgency and responding appropriately.
· Proven efficiency at implementing working and lasting solutions to technical problems.
· Experience working with Mac/PC hardware and software, mobile phones/tablets, a wide array of computing peripherals and accessories.
· Ability to diagnose, troubleshoot and resolve issues with a wide array of hardware and software in a fast-paced corporate office environment.
· Familiar with Microsoft System Center Configuration Manager (SCCM) and JAMF administration
· Can quickly learn and understand modern and current technologies to deliver effective solutions.
· Ability to develop the needed IT Solutions to deliver an executive event.
· Adept with PC/Mac and Mobile technologies, unified communications, and conferencing technologies, both software and hardware
· Broad working knowledge of networking, storage, and server technologies
· Experience establishing, administrating, supporting and sunsetting IT Services for HW/SW
Soft
· Exceptionally responsive and customer service and satisfaction oriented
· Superior written and verbal communication skills
· Confident and respectful presence
· Can retain composure under high stress and critical situations.
· Ability to gauge clients to determine the appropriate amount of interaction when providing service.
· Adept at determining severity and urgency of a given situation to properly prioritize and address multiple situations in sequence of criticality.
· Skilled at adapting to and managing a wide range of personalities and temperaments to stabilize critical incidents and situations.
· Self-motivated and task oriented
PREFERRED:
· 3+ years of experience in an IT support position working in a large corporate environment.
· 2+ years working as dedicated support for C-Level Leaders and their staff.
· 2+ years working in a role that requires effective interpersonal communication skills.
· Experience supporting major Executive events (i.e.: Quarterly Earnings Calls, Board of Directors Meetings, and Global All Hands Meetings)
· Served as the primary technician for a CEO or member of the Executive Leadership Team
· Held positions as the Sr. or primary systems/service administrator for an Enterprise Service
· Technical certifications a plus
Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.
Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
#LI-AJ1
Compensation & Benefits Details