Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.
At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.
With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele.
Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.
Mission of the role:
Improve capability and competence of customer facing roles to ensure their successful performance by identifying and addressing learning needs, participating in assessment and selection and managing customer interaction standards at Viseven.
Responsibilities:
- Own "customer facing" capability strategy, tools, competencies, training and assessment.
- Establish customer interaction standards, skills and benchmarks for all customer facing roles in Viseven.
- Create mechanisms to measure the correspondence of people to these standards, conduct periodical assessment of this correspondence, recommend actions based on the results.
- Evaluate customer facing people as part of the hiring process (both internal and external candidates) and make decision whether to process the candidate.
- Identify customer management issues and challenges by constantly collaborating with relevant teams and stakeholders, analyzing data, develop and participate in implementing proposals to fix the issues.
- Develop and run programmes of constant education of customer facing people to constantly sharpen their hard and soft skills needed to work with customers, evaluate the effectiveness of such programmes.
- Provide coaching and advisory to customer facing people related to their work with customers, addressing difficult cases, etc.
- Contribute to development of career paths for customer facing roles.
Requirements:
- English Advanced level (C1).
- 3+ years of experience in managing customer interaction/management or sales standards related to creating training programs, running assessments;
- Experience on customer facing roles.
- Assessments of employees. Creating competency models, indicators, assessment criteria, and practical exercises to test the quality of knowledge.
- Training and instructional design. Creating training materials and troubleshooting documentation.
- Learning management systems (LMS) expertise allows for efficient administration of online training programs and tracking of employee progress.
- Data analysis helps evaluate training programs’ effectiveness by analyzing feedback and performance metrics to identify areas for improvement.
- Budget management to effectively allocate resources to ensure training programs are cost-effective and impactful.
- Excellent communication skills.
- A detail-oriented mindset and critical thinking abilities.
- Excellent teamwork skills.
- Adaptability.
- Excellent organizational skills.
- Empathy.
What we provide:
We know our team members are key to achieving our goals, so we value and empower them to share their vision. We reward this passion with exceptional benefits, including:
Competitive Compensation: Regular performance-based salary and career development reviews.
Experienced Team: Join a passionate, experienced team in a friendly atmosphere.
Career Growth: Opportunities for professional and career advancement.
Paid Time Off: 18 business days per year (20 business days after 2 years of service).
Sick Leave:
Non-documented: 4 business days per year.
Documented: 20 business days per year.
Family Leave: 3 paid business days for marriage, childbirth, or bereavement.
Medical Insurance: Comprehensive coverage.
English Courses: Learning opportunities to improve your language skills.
Professional Development: Participation in forums and conferences.
Corporate Events: Regular team-building activities and events.
Work Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home.
