Business Technical Analyst

Partner with the Web Product Owner of the Digital Solutions Team within US Technology to evaluate, refine, measure, write, and maintain requirements for cross-functional teams on upcoming Web features and content updates. Support production stability by reviewing operations & customer feedback and investigating opportunities to improve existing features and processes. This Business Technical Analyst will play a crucial role in supporting the delivery of customer-centric, best-in-class digital experiences.

Responsibilities

• Coordinate with external and internal partners on Web related tasks such as backlog refinement, grooming, prioritization, and maintenance.
• Partner with US Product Owners, leadership, marketing, operations, merchandising, legal, analytics, engineering, and design teams to refine requirements in the form of epics, stories, and incident reports
• Bridge the gap between the business customer and the technology solution providers
• Thoroughly understand and document business processes within Confluence
• Continually evolve and maintain web documentation as needed.
• Analyze customer insights, data, and competitive analyses to identify problems and opportunities
• Support user testing in advance of, and following, each app release
• Effectively manage communications with collaborators and other cross-functional teams

• Excellent interpersonal, written, and verbal communication skills
• Self-starter with strong bias for action
• Comfortable with managing multiple tasks and projects, and providing status updates as needed
• Experience collaborating with a diverse set of McDonald's internal partners to drive results
• Extensive experience with JIRA, Confluence, and MS Office
• Critical thinking and analytical skills
• Customer-centric with a passion for impeccable digital experiences
• Bachelor's degree
• 3-5 years of experience translating customer needs into product features
• Preferred experience with mobile/web apps and digital products

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

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Nothing in this job posting or description should be construed as an offer or guarantee of employment.