Assist in the management and support of all applications as required on a technical day-to-day basis for all US based locations.
Administer and co-ordinate the Business Systems Support Systems for the US locations, including but not limited to Revel POS systems, COMO loyalty system, OLO Pay interfaces and Stratos Media.
Assist with menu maintenance, product updates and support through POS and middleware back end
Provide system support and action for POS, Olo and Como on new product launches, pricing updates and menu reviews.
Provide level 1 support to retail network on above systems.
Ensure the efficient and stable operation of the relevant business applications thereby maintaining high levels of business satisfaction.
Solve system related issues by identifying root causes
Testing of Enhancements to all Business Systems, including Change Management functions
Validate and report on end-to-end transaction and operational services.
Assist with continual system & process improvements
Technical and operational documentation
Technical Skills:
2-3 years of proven experience in Business Systems support and deployments.
Previous experience with Revel POS, COMO loyalty and OLO payments highly desirable.
Previous experience in support of digital content management technologies is desirable.
Understanding of modern web-services and diagnostic tools
Excellent documentation and process writing skill.
Experience in product management.
Experience in a franchise/retail environment desirable
Strong knowledge of business application support and management in a dynamic environment.
Strong troubleshooting and root cause analysis skills.
Excellent business communication skills with internal stakeholders and external vendors
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