Business Systems Analyst

COMPANY OVERVIEW

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

*This is a location specific position that requires you to come into the office regularly to be most effective.

THE TEAM: INFORMATION TECHNOLOGY

Our Corporate Operation team is Zuora's internal technology organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative workplace.” With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale, and flexibility while hardening our security and compliance posture.

The Digital Workplace team is responsible for all of our technology systems providing solutions for Zuora employees including internal Accounting, Procurement, Legal, and Human Resources departments. 

YOUR MISSION:

As a member of the Corporate Operations organization partnering with various business functions, the Business Systems Analyst will drive system enhancements (process, policy, tools) to maximize efficiency and effectiveness on a day-to-day basis.

THE OPPORTUNITY

The Business Systems Analyst will be responsible for:

• Partnering with various corporate functions to drive continuous improvement and best practices within our SaaS applications architecture. 
• Documenting current processes and partnering with stakeholders and solution architects to define the future state processes, anticipate business needs, prioritize user stories through backlog refinement, and facilitate delivery of enhancements via agile sprints. You will help with facilitating User Acceptance Testing.
• Analyzing business requirements to identify potential solutions and improvements within our applications while keeping best-in-class processes and industry-recommended standards.
• You will work directly with business stakeholders across various corporate functions to collect and understand business requirements, write and groom quality user stories, coordinate with business to get timely approval, answer any questions the team has, do functional testing, and help the business test the stories before deploying to production.
• You will prepare solution documentation for end users and support personnel; and you will conduct End User Training, educating users on how to leverage solutions for their work.

WHAT YOU’LL NEED TO BE SUCCESSFUL

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. *Masters Degree is preferred.
• 2-4 years of proven experience as a business systems analyst or a similar role, preferably in a large organization.
• Strong analytical skills with the ability to gather and interpret complex data.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
• Proficiency in requirements gathering, systems analysis, and solution design methodologies.
• Experience with workplace technology solutions such as collaboration tools, employee experience platforms, AI Bots, and SaaS solution implementation.
• Familiarity with project management principles, tools, and Agile / Scrum delivery methodology.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [email protected].