Company Overview
Shamrock Trading Corporation is the parent company for a family of brands in transportation services, finance and technology. Headquartered in Overland Park, KS, Shamrock is frequently recognized among the “Best Places to Work” in Kansas City and Chicago and was most recently recognized as one of America’s top 100 “Most Loved Workplaces” by Newsweek. We also have offices in Atlanta, Chicago, Dallas, Ft. Lauderdale, Houston, Laredo, Nashville, Philadelphia and Phoenix. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park!
With an average annual revenue growth of 25% over several decades, Shamrock’s success is attributed to three key factors: hiring the best people, cultivating long-term relationships with our customers and continually evolving in the marketplace.
Responsibilities
Shamrock is looking for a Business Systems Analyst to join the Product team. The primary objective of this role is to support and extend Shamrock technology solutions related to third party applications and transportation development projects. This role will be expected to work with both our Shamrock business unit leadership as well as the Shamrock IT team. The role will create/contribute to business case development, requirements articulation, project/program planning, testing, training and ultimately helping to deliver technology solutions that support the growth of Shamrock.
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Diagnose and troubleshoot application issues to determine root cause of problems or malfunctions.
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Resolve user issues by reviewing application logs, recreating user errors and testing changes.
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Work with our development and systems group to resolve more advanced issues when necessary
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Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions
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Define project requirements by identifying project timelines, phases and elements, determining scope, and establishing project expenses
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Differentiate user requests from the underlying true needs and distinguish solution ideas from requirements
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Work with business owners to convert high-level business and user requirements into functional requirements and prioritize requirements.
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Manage changes to baseline requirements through effective application of change control processes and tools and manage system enhancement requests
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Implement appropriate mitigation strategies that may involve compromises with respect to scope and schedule
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Prepares technical reports by collecting, analyzing, and summarizing information and trends
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Provide assistance to sales and customer-facing staff through training, joint sales calls/visits to key accounts
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Create workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
Qualifications
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Good verbal and written communication skills
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Demonstrated ability and willingness to learn new skills
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Well organized, analytical, innovative and able to problem solve
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Bachelor’s degree or equivalent experience
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Willingness to engage with customers and perform research into their needs
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Well versed in software engineering technologies and best practices
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Ability to lead and work with teams, be part of a team, and understand team dynamics
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Diverse business knowledge and the ability to illustrate the linkage between projects and desired business results
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Well organized with strong detail orientation
Benefits Package
At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement. Shamrock also offers a premier set of benefits for employees and their families:
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Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents
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Work-Life Balance: Competitive PTO and paid leave policies
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Financial: Generous company 401(k) contributions and employee stock ownership after one year
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Wellness: Onsite gym and discounted membership to select fitness centers. Jogging trails available at Overland Park offices
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