Business Systems Analyst, Professional Services

BUSINESS SYSTEMS ANALYST

Starting base salary CAD $91,000 - $108,500*

Plus Bonus, Equity & Benefits

* Pay transparency

Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over time. Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process. 

The Business Systems Analyst is passionate about understanding our client’s business needs and translating them into actionable solutions that create value rapidly. They are a key member of the project team working from design and planning to hand off to operations.

What you will be doing: 

• Leads client-facing and internal discovery sessions to solicit and document customer functional and technical requirements
• Use information gathered during discovery and discussions with internal teams to assist in creating solution documentation
• Develops design alternatives, produce work estimates, identify recommendations, and facilitates agreement on designs that satisfy project success factors and reflect industry and software best practices
• Document scope change requests, work with project management and delivery stakeholders to revise dates and processes as necessary. Participate in calls to educate client and internal teams on the impact of these changes, as necessary
• Configures various internal and 3rd party software solutions based on the solution design and performing quality assurance to minimize rework
• Maintains high quality requirements documentation over the life of a project, with a focus on utility over extensiveness
• Leads regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions in an effort to drive projects to completion. Escalates critical issues to leadership for resolution.
• Consults with internal departments to understand and document the impacts of solution alternatives to support project decision making. Supports identification and documentation of post go live operational procedures for operations teams
• Designs and delivers internal and client-facing training sessions, and authoring training materials as required (including documents, slide shows, videos, etc.)
• Provides feedback from customers and internal team to our Product Management leads to inform various roadmap activity, brings forward opportunities to improve our software and services based on feedback from customers and market.

What you’ll bring to this role:

• Organized, clear, concise with the ability to present in an executive boardroom environment
• Past experience with statement of work (SOW), business requirements definition (BRD), and workflow preparation is essential
• Strong attention to detail evidenced by direct work experience in a related field such as quality assurance, system configuration, testing, etc.
• Current with today’s technology and the drive towards business systems being SaaS
• Strong business process and business logic mindset

Why 360?  

Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work® in Canada, the USA and the UK. 

At 360insights, we take pride in being a people-first organization, dedicated to fostering a vibrant values-based and inclusive culture. Our commitment to this ethos is reflected in our day-to-day operations and interactions with both team members and clients.

Diversity and Inclusion: We wholeheartedly welcome individuals from all walks of life to join our team. 360insights is committed to providing equal employment opportunities to people of every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity. You can find out more about our DEIB Vision on our website. We encourage applications from individuals with disabilities, and accommodations are available upon request for candidates participating in all stages of the selection process.

Experiences that create growth. Growth that creates experiences: At 360insights, every facet of our business presents opportunities for personal and professional development, allowing you to explore diverse disciplines and rewarding work experiences. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.

** note: this role is open to people in Canada, the UK or the USA. Please refer to the ad in your geography for accurate compensation bands.