Business Systems Analyst III, PTP (Blackline)

WHAT IS BOX?

Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

WHY BOX NEEDS YOU:

Box is looking for a Record to Report Business Systems Analyst to support the Finance function within Box. In this role, you will be working with business leaders and collaborating with our Enterprise Systems team by utilizing your technical expertise and business insights.  You will also be working closely with our Finance and Accounting teams to plan, design and build optimal solutions for our systems and applications. An ideal candidate will have exceptional analytical, communication, and problem solving skills and be comfortable interacting with all levels or organizations.

In this role, you must also have interest in working on a range of different types of SaaS enterprise systems, data management, business process improvements, project management and must have a background that demonstrates that capability. You will support your team and manager to enable the Finance team's systems portfolio and must become a trusted partner to your stakeholders.

This role requires someone who can support world-class, global integration tools and processes. Box's Enterprise Systems team continuously push's the needle with the solutions that we deliver, and this Business Systems Analyst will support various projects and initiatives to facilitate the growth of Box to the next level.

WHAT YOU'LL DO 

• Provide front-line support and maintenance of Blackline for internal use to Box's global users.

• Support intake process for requests from user groups and help prioritize requests into project roadmap or implementation sprints.

• Partner with business stakeholders to gather requirements and collaborate with IT team members (where applicable) to identify and document system solutions.

• Work hands-on in systems to triage and resolve production support issues and implement minor enhancement requests

• Manage QA and regression testing of custom deployments to and upgrades in these environments

• Collaborate with offshore production support staff to appropriately allocate tickets and project tasks

• Own month-end-close support calendar from Enterprise Systems to ensure Box's Finance and Accounting teams are appropriately supported through period close processes

• Monitor performance of Blackline integrations (e.g. Zuora, Netsuite, bank files, etc.) and resolve data integrity issues

• Work closely with integrations team to manage existing integrations and design new integrations from and to Blackline using middleware

• Review scheduled system upgrades, and determine impact on Box's processes, configurations, and customizations

• Manage relationship with vendor customer support to resolve production support issues or with external consulting / professional services teams to implement system changes

• Maintain up-to-date knowledge of system functionality, features, and tools

WHO YOU ARE 

The ideal candidate will be curious, outgoing, and an analytical thinker with the ability to work independently as well as in a collaborative team environment.

• 4-year degree from top-tier university with strong academic performance

• BS in a technical, business, or other analytical field required with 2+ years of relevant experience

• Functional knowledge of Blackline required

• Knowledge of reporting, matching, automated journals and account reconciliations in Blackline

• Basic understanding of accounting processes (GL reporting, fixed asset management, payments) to support business system needs

• Ability to triage incoming production support requests and facilitate resolution for production bug fixes and minor enhancement requests

• Ability to work with Blackline support as required to address system bugs, performance issues, and enhancement requests

• Demonstrated ability to design and implement technology-enabled business solutions in client-facing and team leadership roles (e.g. functional lead, work-stream lead, etc)

• Ability to communicate with end-users (via email, messaging, or phone) to support issue resolution

• Ability to document test scripts, execute QA testing, and capture results

• Ability to collaborate business stakeholders and coordinate with cross functional teams for UAT 

• Strong project management, program management and systems experience 

• Strong analytical skills and ability to solve complex issues

• Ability to work independently with minimal guidance

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

For more details on how Box Poland protects your information, please see our Supplemental Personnel and Candidate Privacy Notice. 

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