cBEYONData is seeking a Business Systems Analyst to support our federal client in their financial management applications.

Responsibilities:

• Respond to and diagnoses problems through discussion with users
• Provide in-person, phone or email assistance to customers in response to calls on specific client business applications (e.g. DAI Oracle Financials, OBIEE)
• Ensure a timely process through which problems are controlled - includes problem resolution, research, isolation, resolution and follow-up steps
• Document, track, and monitor the problem to ensure a timely resolution
• Perform accounting reconciliation in DAI
• Perform root cause analysis and create solution alternatives
• Create and maintain SOPs and Work Instructions

Requirements:

• 5+ years’ experience in general information technology
• Bachelors degree
• Experience in ERP systems is preferred (e.g. Oracle Financials)
• Must be skilled in oral communications and demonstrate positive customer relations techniques
• Active Secret clearance