Business Support Specialist

Find Your Career With LiftOne

We’re a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country’s supply chain and enabling critical goods to be delivered to homes and businesses. We’re a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne.

Summary

As a Business Support Specialist, you will play a critical role in helping us implement our next generation Data Governance Organization. As a subject matter expert for our data processes, you will assist the Data Governance Lead in designing workflow and process strategies to improve our Master Data Management program, user experience through tighter system integrations, enable higher quality data, and faster analytical insights.

Essential Functions

• Coordinate Large Adjustments - application integration, data integration, and data loading
  • ERP Implementation: work across business areas to implement data cleansing strategy
  • Monitor and ensure that data processes are aligned with data governance strategy and methodology
• Support Formalized Process - data preparation, data stewardship, and data quality
  • Assist the Data Governance Lead in the implementation of the Data Management Program Operating Model that includes training, coordination with business leads, and related processes & tools for success measurement
  • Assist Data Governance Lead in establishing data standards, definitions, processes, and rules across multiple domains (e.g., product, customer, vendor, location) to ensure the continuous improvement of the quality of the data assets
  • Participate in Data Council as subject matter expert
  • Document key information in data / business catalogue (data flows, data models, enterprise information model, business data glossary, business metadata content, etc.)
• Continuous Improvement
  • Identify patterns, problem areas, and opportunities within the ticketing queue and raise to Data Governance Lead and/or write JIRA stories for actioning by technology teams
  • Assist Business Support Manager and Data Governance Lead in program change management, training, adoption, issue resolution
  • Assist with problem determination and resolution efforts when operational issues with integration solutions arise
• Business Support Ticket Queue Management
  • Maintain data governance processes and controls and ensure data quality
  • Create and Maintain Equipment Masters and ensure complete data is integrated with Service Max
  • Maintain/update customer master records in SAP, Sales Force, and Service Max
  • Create and maintain customer pricing and discount records and manage expirations with branch teams.
  • Create and maintain contracts in SAP and Service Max
  • Maintain technician records, certifications, and branch assignments
  • Maintain multiple data points and data sets that integrate SAP to Service Max
  • Review, audit, cleanse, and maintain data for SAP and Service Max
  • May develop queries; generate and distribute reports.
  • Maintains appropriate records, files, documentation, etc.
  • Maintain new equipment installation records and warranty activation.
  • Maintain Material Master records for use in business processes
  • Maintain Customer Master records including validating through Dun & Bradstreet
  • Duties and tasks are varied, somewhat complex in nature and performed under minimal supervision following standard procedures.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• 3+ years of SAP S4 / ERP experience
• Experience with Salesforce / ServiceMax CRM Platform
• Experience with troubleshooting and managing system integrations, specifically S4 to ServiceMax
• Collects and researches data; Uses intuition and experience to complement data.
• Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Adheres to cost saving measures.
• Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Experiences with problem solving via data analysis including suggesting, implementing, and tracking process improvements.
• Highly organized and detail oriented
• Can effectively self-manage.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

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