Business Support and Customer Service Advisor

Title: Business Support and Customer Service Advisor

Location: North Somerset

Division: Business Support

Reports to: Brianne Ackland, Children's Social Care Business Support Team Manager

Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services?

Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences?

Do you want to have the opportunity to make a difference? If so, we would love to hear from you!

ABOUT US

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.

OUR VALUES

Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.

Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.

Innovation: we bring together the right technologies and services to design solutions that work.

Passion: we are passionate about - and dedicated to - public services and improving people’s lives.

THE ROLE

Key responsibilities

Business Support is a vital role within Agilisys and this role will provide comprehensive Business Support and Customer Service function to North Somerset Council delivering front line services to both internal and external customers.

Specific duties

You will need to be comfortable doing the following:

Key Responsibilities

• Provide administrative support through Business Support and Contact Centre activities in any of the following teams; Care Connect/Care Link, Council Connect, Application Processing, Care Hub, Education Hub and Childrens Hub
• Input all data with speed and accuracy ensuring any errors or amendments are identified and updated accordingly
• Take ownership of workload, enquiries and customer feedback
• Provide front line customer information and support services, handling enquiries across all channels to a high standard in a confident, professional and appropriate manner
• Use clear and open communication and display excellent listening skills in order to understand and assess the needs of the customer
• Produce documents using a range of ICT programmes and format as required
• Maintain records and filing systems where appropriate
• Process applications in line with business requirements
• Input and retrieve information from databases and records, provide management information in report format as and when required

• Maintain required levels of service quality in line with client and customer expectations and Key Performance Indicator targets

The role consists of but is not limited to:

• Mailbox & diary management
• Organising and coordinating meetings, conferences and panels. Collating and presenting paperwork required for these meetings.
• Attending and minuting panel meetings, conferences and multi-agency meetings. Presenting well written and concise minutes.
• Raise requisitions, invoices and purchase orders utilising current procurement systems and processes
• Updating LCS (child care systems) accordingly and accurately
• Recruitment support for panel
• Data inputting and analysing.
• Handling and resolving incoming queries

Opportunity

This role is an excellent platform for experienced professionals to take their career to the next level. 

ABOUT YOU

The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.

The Ideal Candidate

The ideal candidate for the Business Support role is a proactive and organised individual with a strong commitment to accuracy and attention to detail. They excel in managing multiple tasks, providing high-quality administrative support, and are adept at quick pace and evolving environments.

Strong communication skills and a positive, collaborative attitude are essential, as they will work closely with various teams to support seamless business operations. They should be adaptable, tech-savvy, and dedicated to upholding company standards, consistently contributing to an efficient and productive workplace.

WHAT WE CAN OFFER YOU:

This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development.

Benefits include:

• Enhanced Pension Scheme
• Health Insurance
• Life Assurance
• Access to exclusive discounts and offers through the company’s “Perks at Work” scheme
• 25 days annual leave (with the option to buy more)

PROCESS

Simply submit your CV.

By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing [email protected] – but please note that this means we will no longer consider you for the role you have applied for.

We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent.

Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.