To support Trustpilot’s rapid expansion, we’re looking for an impact-driven and service-minded Business Support Agent to join our team in Copenhagen and support our customers in Italy.
As Business Support Agent at Trustpilot, you will play an integral part in our customer service landscape. In this role, you will be the main point of contact, providing support to our customers through all available support channels such as chat, phone, email, and other various communication platforms. You will work closely with sales and customer success managers to build working relationships and continue knowledge sharing. The support team is often the most common way our customers interact with us, so it is important to provide great support with an ability to smile “through the phone.”
We are a multinational team of customer service specialists working with omnichannel support tools to best assist our customers and consumers with a large variety of requests. We are trouble-shooters, out-of-the-box thinkers, busy helping hands, and a fun bunch. Our focus is on excellent support, problem-solving, improvement of our processes, and collaboration within the team, and across teams.
What you’ll be doing:
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We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!
#LI-SK1
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the tangible symbol of trust in an ever-changing world.
Today, we have more than 260 million reviews and 57 million monthly active users across the globe, with 117 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan, and New York. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense.
A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
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