Business Support Administrator

Find Your Career With LiftOne

We’re a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country’s supply chain and enabling critical goods to be delivered to homes and businesses. We’re a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne.

Summary

As a Business Support Administrator, you will be a key player in the next iteration of our data governance organization. As a subject matter expert for our tier 1 business support, you will assist the Data Governance Lead and Business Support Team in executing our business support model ensuring accurate and timely master data, assisting users with system processes, and escalating issues that require additional resources.

Essential Functions

• Data Administration
  • Adhere to data governance processes and controls and ensure data quality.
  • Create and maintain equipment master records, ensuring data is complete and integrated.
  • Create and maintain customer master records, ensuring data is complete and integrated.
  • Validate customer record data utilizing Dun & Bradstreet.
  • Create and maintain material master records, ensuring data is complete and integrated.
  • Create and maintain customer pricing and discount records and manage expirations with pricing lead.
  • Create and maintain contract records in SAP.
  • Review, audit, cleanse, and maintain data for SAP, Salesforce, and ServiceMax.
• Business Support Ticket Queue Management
  • Act as level 1 business support through our helpdesk system.
  • Assist branches with equipment warranty administration, pre delivery inspection documentation, setting up preventative maintenance plans, maintaining technician skills/certification records, sales territory assignments, and many other items.
  • Respond to system issues related to work orders, sales orders, and master data to ensure branches can complete their workflows in a timely manner.
  • Respond to and resolve error messages.
  • Respond to master data requests, entering data accurately and completely.
  • Respond to notifications from Dun & Bradstreet and take action in our system or escalate to appropriate team as necessary.
  • Maintain user permissions and access controls appropriate for user job role.
• Duties and tasks are varied, somewhat complex in nature and performed under minimal supervision following standard procedures.
• Be a problem solver – if the solution is not immediately apparent, research, review, and escalate as necessary to drive ticket to resolution.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• Associate degree from two-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.

Skills and Abilities

• You are incredibly detail oriented.
• You demonstrate exceptional customer service skills.
• Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Responds promptly to internal customer needs; responds to requests for service and assistance; meets commitments.
• Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

#LiftOne