We are looking for team members to join our STEP Strategic Operations team in Costa Rica. STEP stands for Success, Technology, Experience, and Platform and is the heart of ServiceNow Innovation and Customer Success. Our team of dedicated Strategic Operations professionals partners with STEP Leaders and works closely with teams across Engineering, Product, Support, Design, Research, Sales, Marketing, and Customer Success. This specific role will be in our Product Strategic Operations team dedicated to supporting the execution of our product business units.
Our team works in business analysis & operations, project management, and strategy. You will work closely with other team members and the Leadership team of a business unit to directly contribute to our overall success. This is an excellent opportunity if you are looking to gain or extend your experience in strategy, planning, business analysis, project management and operations at a high-growth enterprise software company.
What you get to do in this role:
The job is a mix of activities including the following:
Structure complex problems, develop hypothesis, conduct analysis and provide recommendations
Support initiatives that drive growth and operational excellence for STEP’s portfolio, in partnership with stakeholders
Track and report metrics, milestones, and programs to ensure successful execution
Support operating cadences (e.g., Company-Wide Strategy, Quarterly Portfolio Reviews, Quarterly OKR Reviews, etc.)
Drive action items to closure through administrative leadership (e.g., business reviews) and support STEP events
Collaborate with cross-functional teams (e.g., Product, Sales, Finance, Marketing etc.) to identify opportunities, unlock productivity and accelerate execution
Improve operational excellence through execution of strategic initiatives that create efficiencies and process optimization
Support consensus-building across teams and ensure surgical execution and handoffs to relevant stakeholders
To be successful in this role you have:
Level commensurate with experience and capabilities
Education: Bachelor’s Degree required; MBA or other Graduate degree preferred
Bachelor Degree with 5+ years of work experience or 2-3 years with MBA, preferably in Business Operations, Product Management, Finance, Management Consulting, or Corporate Strategy roles
High energy, disciplined execution skills, and willingness to do whatever it takes to deliver results
Ability to see the big picture while also being execution-oriented to improve operational excellence
Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing
Experience in building trusting relationships and influencing others
Team player and self-starter who thrives and can multitask in fast-paced and often ambiguous environments
Expertise and/or interest in the enterprise software/ SaaS industry
FD21
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
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