Business Strategy and Operations Associate

About GlossGenius 

GlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. 

Over 75,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.

About the Role 

As an Associate on the Business Strategy and Operations team, you will be responsible for leading strategic initiatives, problem solving, and the implementation, maintenance, and improvement of processes and tooling across Marketing, Sales and Customer Support. As our customer base and internal teams grow and evolve, you will play an integral role in ensuring our operations are scalable and optimize for operational efficiency.

You will report to our Senior Strategy and Operations Manager. You must be commutable to our NYC headquarters and will operate in a hybrid environment with 2 days per week in the office (Tuesdays & Thursdays). 

What You’ll Do 

• Collaborate cross-functionally with Sales, Marketing, Product, and Engineering teams to identify system needs and enhancements across various company tools including but not limited to Hubspot, Jira, and Twilio Segment
• Analyze large sets of CRM data to identify trends, insights, and opportunities to improve customer interactions and inform business strategy
• Build automations to optimize existing workflows, enhance productivity, reduce costs, and ensure scalability
• Monitor and report on key performance indicators (KPIs) to track the effectiveness of strategic initiatives such as improvements to sales conversion rates and trust & safety fraud detection 
• Develop and maintain documentation for operational processes, policies, and procedures across Sales, GTM and Customer Experience

What We’re Looking For

• 3+ years of professional experience, ideally in tech, consulting, finance, or operations
• Proven ability to tackle ambiguous problems and find creative solutions; a jack-of-all-trades who is willing to roll up their sleeves to get things done
• Experience working cross-functionally with Marketing, Data, Product, and/or Engineering teams to create and implement new ops processes
• Proficiency with data analysis and CRM software (e.g. Hubspot, Jira, Looker); experience with SQL is strongly preferred

Benefits & Perks

• Flexible PTO
• Competitive health & dental insurance options, with premiums partially or fully covered by GG
• In-person opportunities that are designed to help team members foster collaboration and build community (ie; working out of a co-working space, team dinners, and other team building activities)
• Fertility and adoption benefits via Carrot
• Generous, fully-paid parental leave policy
• 401k benefit - employees are eligible to contribute starting day 1 of employment
• Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
• Pre-tax commuter benefits
• Dependent Care FSA
• Home office support

The starting base salary for this role in New York, California, and Washington is between $85,000-$100,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. 

At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.