Salary: £22,308 rising to £23,000 following probation
Location: Nelson
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30 (37.5 hours)
Key Responsibilities:
- Incoming Customer Service Call / ticket Handling within service level agreements.
- Complete account changes such as but not restricted to Account Holders Name, billing Address, Barring Roaming, Spend Caps, process New Connections and upgrades (EE, O2 & Voda) maintain and update network portals.
- Highlighting Non-Conformance.
- Customer Repair / Returns Management.
- Delivery Updates To awaiting Customers.
- Outsourced Partner Service Support.
- Experience in B2B Customer Service.
- Ability to build strong relationships among managers, partners, and colleagues.
- Ability to multitask and prioritise between several tasks.
- Excellent communication skills.
- Mobile Dealer EE, O2 & Vodafone experience.
- Experience with mobile telecommunications an advantage.
We have been voted by Best Companies as the UK's no.1 Telecoms company and we are in the UK's top 30 Best Large Companies to work for in 2023.
Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
- Holiday purchase scheme
- £500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you're getting married
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