Job Description
This role within the Enterprise Services Program Management Office (PMO) is critical for driving effective and efficient program delivery across Intuitive. The portfolio includes transformation initiatives that focus on achieving both financial and operational goals across the enterprise.
The Business Program Manager will report to the Director of M&A Integration & PMO. We are seeking a dynamic, purposeful professional who thrives in a fast-paced, rapidly evolving environment. This individual will have a passion for creatively solving complex business challenges and the drive to take on immediate strategic responsibilities. The Business Program Manager will play a pivotal role in the PMO team, supporting project excellence by prioritizing, planning, and executing cross-functional business initiatives (non-product related). This is a business-focused PMO role, requiring close collaboration with various business functions and the ability to drive complex, enterprise-level programs.
The ideal candidate will possess a strong business acumen, a proven track record in strategic program implementation, and natural leadership abilities. This person should be analytical, organized, proactive, adaptable, and comfortable with ambiguity.
Roles & Responsibilities:
- Partner with cross-functional business units and technical PMOs to drive program goals from inception through completion.
- Lead program execution, managing strategy, milestones, budgets, and timelines.
- Develop and maintain project and program assets, including charters, RAID logs, workstream dashboards, and overall status updates.
- Document and share meeting recaps, highlighting key decisions, risks, actions, and assigned responsibilities.
- Collaborate with IT and Enterprise Analytics PMOs on programs that involve IT applications, data, or infrastructure.
- Lead change management efforts, including stakeholder analysis, communication plans, training material development, and solution adoption.
- Create and monitor program budgets, tracking actuals against planned budgets.
- Define and monitor success metrics across functions to assess program impact.
- Ensure compliance with internal quality and regulatory standards.
- Facilitate workstream, PMO core team, and executive steering committee meetings.
- Communicate program status, critical paths, and risk factors clearly across the organization.
- Resolve constraints, conflicts, and challenges that may impact project success.
- Develop project plans, assign tasks, and ensure effective communication methods are in place.
- Coordinate working groups, manage project issues, and escalate as necessary to ensure timely resolution.
- Track and report project performance and progress.
- Lead overall program cadence, including executive steering committee sessions.
- Ensure alignment between project outputs and business needs.
- Serve as lead for Test/Validation, Training, Cutover, OCM, Hypercare, and Project Coordination when dedicated resources are not available.
- Manage project deliverables, ensuring they align with project plans.
- Utilize Smartsheet, Box, MS Excel, and MS PowerPoint to organize and maintain project assets.
- This role requires working onsite in our Sunnyvale, CA office.
Skills, Experience, Education, & Training:
- Minimum 5-7 years of project or program management experience
- Management consulting experience preferred
- Proficiency in structuring problem statements and driving solutions across cross-functional groups.
- Ability to extract insights, define actionable goals, and execute with precision.
- Strong ability to manage ambiguity and oversee multiple projects simultaneously.
- Rapid learner with a talent for understanding business models and processes.
- Experience in identifying and managing cross-functional dependencies.
- Competency in standard project management tools, including charters, project plans, dependency matrices, RAID logs, and status reports.
- Strong persuasive and influencing skills.
- Comfortable working with global teams across multiple time zones.
- Excellent verbal and written communication skills with an ability to inspire and align teams with program objectives.
- Detail-oriented, organized, and thoughtful.
- Proven track record of leading and influencing across all levels of an organization and working effectively in cross-functional teams.
- Experience in the medical device industry and PMP certification are beneficial.
- Demonstrated expertise in Smartsheet, including dashboard and asset creation.
- BS degree or equivalent work experience required.
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Employment Opportunity / Affirmative Action Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
EEO and AA Policy
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.
