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Collaborate with Compliance Product & Operations, Customer Service, and other cross-functional teams to streamline processes, reduce bottlenecks, and drive continuous operational efficiency improvements.
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Identify inefficiencies in current workflows and develop innovative solutions to optimize cross-team operations.
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Take a user-centric approach to identify potential touchpoints in customer service and operations, collaborating with relevant teams to enhance these areas and ensure a seamless user experience.
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Design and implement strategies for operational efficiency improvements, focusing on automation, process refinement, and tool optimization.
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Lead initiatives to improve operational scalability, ensuring systems and processes evolve with business growth.
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Analyze operational performance metrics and leverage data-driven insights to drive continuous improvement initiatives.
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Collect feedback from internal stakeholders to identify pain points and areas for enhancement, developing actionable, solution-focused outcomes.
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Oversee the integration and deployment of new tools or updates to existing systems, with the goal of improving team productivity and workflow efficiency.
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Ensure that customer experience remains a top priority while optimizing operational efficiency.