Business Process Management Expert (Mat Cover)

Grade Level: Contractual (06 Months)

Location: Islamabad

Last date to apply: 27th April 2024

What is a Business Process Management Expert?

• Identify potential areas of improvement and recommend ways to revamp the processes based on customer experience
• Research, design, and develop processes to optimize the customer journey
• Collect data for analysis to uncover areas for improvements and innovation
• Document current processes and define target business process models
• Conduct a random audit of processes to evaluate any potential

The role reports directly to the Manager CX-Business Process Management and has 3 people reporting directly to it with an extended team of 17 team members

What does a Business Process Management Expert do?

Key Responsibilities

• Analyze & optimize existing business processes to increase efficiency & reduce process-related costs as well as good customer experience
• Support analysis and design of new processes
• Focus on efficient workflow in the business operations functions & achieve full digitalization
• Identifying exceptions and deviations, as well as management of these situations
• Data analysis to deep-dive and discover process improvement opportunities
• Support CX and Commercial teams for projects impacting processes or customer experience
• Development, improvement, and management of processes and policies
• A collaborative effort will result in process simplification which will lead toward the transformation journey at Jazz while providing high-level customer experience
• Automation and digitization of customer experience and customer processes
• Ensuring the compliance of the processes

Requirements

What are we looking for and what does it require to be Business Process Management Expert?

Graduate from a recognized institute with 5+ years of relevant experience in implementing process improvement related projects

Soft skills and technical skills required

• Business Process Re-engineering
• Process Design/Management
• Six Sigma (Most Preferable)
• Project Management
• Analytical & Presentation Skills

Technical Skills

• Microsoft Office
• MS Visio

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.