Web check-in(WCI) agents support our business partners in completing WCI for
their customers when the automated process fails. Agents will have a queue of
WCI's which needs to be processed every day manually.
Key responsibilities
· Identifying customer needs
· Recommending solutions to improve the quality
· Completing the airline check-in in a timely and accurate way
· Tracking the daily work
· Reporting to supervisors
· Forwarding unresolved queries to specialists
To be successful in this role, agents should have good exploring skills, patience,
attention to fill correct details, conflict resolution and computer literacy who’s
able to earn our clients’ trust.
Agents should also be able to help establish our reputation as a company that
offers excellent customer support by giving timely feedback to improve
the quality.
Qualifications : Any Degree
· Excellent English knowledge
· Customer service attitude
- Good in exploring web portal options
. Willing to work in different time zone
- Responsible enough to clearly follow the defined process
. Passion for travel industry
