Business Operations Manager

Team:

We design, build, scale, and operate ServiceNow's cloud infrastructure services globally. We make the world work better with highly available, scalable, secure/trusted, and cost-efficient cloud services!

What you get to do in this role:

Business Operations:

• Develop, manage and influence strategic operational capabilities such as rhythm of the business, OKRs, portfolio insights, and strategic projects
• Finance and Business acumen for infrastructure to support annual planning and quarterly results
• Manage Priority QBR cadence, accompanying deliverables and drive consistency of reporting
• Assist in organizing strategy and planning sessions and deliverables
• Manage office and space planning requirements.
• Engage and connect with other operations managers in UTG and beyond as required
• Be a thought-leader and influencer creating clarity out of ambiguity

Communications Management:

• Provide guidance and help establish a culture that continuously strives towards best practices and operational excellence, while having fun
• Drive and evolve our plan for internal employee communications in a timely, relevant and engaging manner
• Implement thoughtful, innovative and engaging communications that build on and enhance ServiceNow’s purpose, culture, and strategic priorities
• Produce creative, relevant newsletters, All Hands decks, etc., rooted in our priorities; continually experiment with content to drive engagement
• Identify and recommend creative ideas to improve business operations and communications – be proactive
• Leverage listening or evaluation tools, analyze insights, and iterate plans and leadership messaging accordingly

To be successful in this role you have:

• Solid program management skills
• Excellent understanding of budget and headcount management
• Excellent understanding of functional operational processes
• Excellent verbal and written communication skills, teamwork skills, and an engaging personality
• Ability to translate business strategies into effective narratives
• Proven ability to effectively interface with a diverse range of roles at all levels
• Resourceful, self-motivated and able to independently prioritize shifting workloads in a high growth, ever changing environment
• Ability to work in a matrix organization structure
• Experience with stakeholder management, cross-functional partnerships, executive leadership, and cross-functional communication with all levels of management
• Proven ability to run and deliver results on large-scale, complex programs across teams under tight deadlines
• Excellent influencing skills and ability to drive outcomes through others
• Long-term strategic thinking balanced with near-term execution skills
• Keen attention to detail and delivering quality work
• Experience leading the end-to-end business rhythm

Basic Qualification:

• 8+ years of project/program management experience in mid/large size companies, ideally within and operations function
• Bachelor’s degree or equivalent practical experience.

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $106,900 - $187,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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