Business Operations Manager

WHO WE ARE:

Build. Scale. Sustain. 

PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company. 

• We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +650 experts from +50 nationalities)
• We are robust and resilient (100% independent and 0 debt)
• We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence
• We are positive, courageous, caring, doers and committed to excellence

YOUR ROLE:

This is a unique and highly visible opportunity for a motivated Business Operations Manager. The core focus of this role is on driving operational efficiency, optimizing internal processes, and enabling cross-functional collaboration with both the local and global team. In this position, you will be responsible for optimizing resource allocation and deploying delivery excellence across all scope-based projects. Our ideal candidate has a diverse background in operations, project management, and strategic planning, with a proven track record of implementing scalable processes and driving organizational growth within the digital/technology domain.

YOUR RESPONSIBILITIES:

Resources Management 

• Coordinate with various departments to provide strategic resourcing options. 
• Ensure optimal allocation of consultants across client projects and internal initiatives.
• Oversee and refine the resource management process (onboarding, off-boarding, notifications, reporting, SLAs).
• Ensure accuracy and integrity of resource allocation data.
• Provide regular updates on resource utilization during relevant meetings.
• Optimize resource allocation by balancing project demands and pipeline forecasts.
• Act as the liaison for inter-office staffing and resourcing requests within the PALO IT network.

Delivery Excellence

• Contribute to presales activities through accurate estimations and team composition reviews.
• Review and validate scope-based SOWs.
• Oversee the execution and delivery of scope-based projects.
• Proactively identify and address at-risk projects, steering them in the right direction based on project constraints.
• Ensure consistent application of the company's delivery model across all projects.

WHO YOU ARE:

• A skilled communicator capable of engaging in high-level discussions with senior stakeholders and facilitating interactions across all organizational levels.
• Possess 8+ years of experience in a senior role within the digital/technology industry.
• Demonstrated ability to plan and manage operational processes for maximum efficiency and productivity.
• Proficient in implementing and optimizing structures that enhance speed and efficiency while adapting to rapidly shifting business demands.
• Well-versed in modern leadership principles including servant leadership, facilitation, situational awareness, conflict resolution, continuous improvement, empowerment, and fostering transparency.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to:

• Become a climate net-zero company 
• Attain 50% of revenue from projects with a positive impact 
• Train 100% of our workforce on impact 
• Achieve B Corp certification among all our offices across the globe 
• Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

What We Offer

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits, check out our careers page.

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice  to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.