Who We Are
Imprint is building a next-generation co-branded credit card company to serve America’s great brands. Today our partners include H-E-B, Central Market, Westgate Resorts, and Holiday Inn Club Vacations. Imprint is backed by Kleiner Perkins, Thrive Capital, and Affirm. We are focused on building a brilliant team that wants to change payments and who embodies Imprint’s Operating Principles.
Location
This role will be a hybrid work format, with time split between working remotely and working onsite from our New York office, 2-3 days a week as required by the manager.
The Team
The People Team is dedicated to creating and nurturing a workplace culture that our team feels proud of. Our mission is to build and sustain a culture that empowers employees, fosters collaboration and ensures the business has the operational infrastructure it needs to succeed in a fast-paced, evolving industry.
The Role
The Business Operations Manager will play a key role in ensuring operational efficiency across Imprint, with a strong emphasis on project management and driving the successful launch of new co-branded credit card programs. As the Business Operations Manager, you will manage cross-functional projects, and help to scale our business through process improvements and strategic initiatives.
Your Day-to-Day
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Project Management for New Program Launches: Act as the project lead for new program launches, coordinating cross-functional teams, managing timelines, and ensuring successful execution from deal to launch.
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Process Improvement: Identify opportunities for streamlining operations, enhancing processes, and improving efficiency across departments.
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Data-Driven Decision-Making: Leverage data and analytics to identify trends, drive business insights, and recommend solutions that improve operational performance.
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Cross-functional Collaboration: Serve as a key liaison between departments (including HR, Talent, Finance, and Product) to ensure operational alignment and seamless execution of projects.
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Continuous Improvement: Foster a culture of continuous improvement by regularly assessing and optimizing processes, tools, and methodologies used across the business.
What We Look For
- 4-6 years of experience in business operations, project management, or a similar role, ideally within a fintech or high-growth startup environment.
- Proven ability to lead and manage complex projects, with experience in program launches or large-scale initiatives.
- Excellent communication and interpersonal skills, capable of influencing and working collaboratively across departments.
- Ability to thrive in a fast-paced, dynamic environment with evolving priorities.
- Demonstrated experience in identifying operational inefficiencies and implementing solutions that drive business impact.
- Experience in fintech or tech startup environments is a plus.
Perks & Benefits
- Competitive compensation and equity packages
- Leading configured work computers of your choice
- Flexible paid time off
- Fully covered, high-quality healthcare including fully covered dependent coverage
- Additional health coverage includes access to One Medical and option to enroll in an FSA
- 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
- An understanding that successful hybrid work requires flexibility and an appreciation for asynchronous work
- Access to industry-leading technology across all of our business units — stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
Annual salary range: $140,000 - $180,000, and competitive equity package
Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.
