About the Job & Shakudo
At Shakudo, we are building the world’s first operating system for data and AI. We use the term operating system in the truest sense of the word. Like iOS, Windows and Linux, Shakudo’s end-to-end OS offers ever-evolving, automatically operated, best-of-breed open-source components tailored to each business's unique needs.
As an Operations Associate/Manager at Shakudo, you will be integral to our operations teams, engaging in diverse tasks that drive client success. You will support internal team coordination, gather and analyze data, manage client relationships, and develop actionable recommendations. You will also present findings to client management and work alongside client teams to implement strategies. The ideal candidate is a versatile, proactive problem solver who thrives in a dynamic environment and is eager to tackle both detailed tasks and large-scale challenges. Your ability to adapt, wear multiple hats, and contribute to a collaborative team will be essential to our success.
What You'll Do
- Own critical customer operations processes and projects to ensure a best-in-class customer experience.
- Build and maintain trust-based relationships with clients. Understand and address their needs to enhance their organizational effectiveness.
- Support customer growth through design and execution of sales enablement processes and materials.
- Work collaboratively within diverse teams to develop and implement solutions. Facilitate productive discussions and help guide teams towards achieving optimal results.
- Perform data analysis to identify revenue and cost optimization opportunities and develop and execute initiatives to achieve them.
- Analyze operational and financial results and key performance metrics to support decision-making including creation of data visualizations and presentations.
- Communicate complex ideas and recommendations clearly and persuasively to various audiences, including the leadership team.
- Prioritize and execute core and ad-hoc projects in support of strategic initiatives and to enable sound, data-driven business decisions.
- Jump into any area of the business that requires resourcing and problem solving.
Requirements
- 2+ years of experience in operations, analytics, management consulting, finance, or human resources.
- Proven ability to work effectively in diverse teams and with clients.
- Bachelor’s degree in Engineering, Business, or a related field.
- Exceptional analytical and communication skills.
- Bias for action and ownership mentality.
- Comfort with ambiguity and operating in a fast-paced environment.
- Ability to work full-time from our Toronto office.
- 1-2 years of startup experience at a venture backed B2B company
- Industry experience with a proven track record of resourcefulness is a strong plus.
Shakudo is an equal opportunity employer and encourages candidates of all backgrounds to apply. We foster diversity and inclusivity and welcome applications from a broad range of backgrounds and experiences.
