About JetRails

JetRails is a hosted infrastructure provider for mission-critical web applications. Our clients run multi-million dollar e-commerce stores and cutting edge web apps. It's our job to keep them online. With hundreds of millions of dollars on the line, we take our job very seriously. We live and breathe speed, security, scalability, and strategy for web infrastructure.

Cutting edge infrastructure is never boring. While relentlessly pursuing 100% uptime, we learn, earn, work with smart and motivated team mates, and generally have a great time. All this in a relaxed easy going culture, lacking office politics with a laser focus on customer happiness.

We've been around since 2000, when we started life as eBoundHost offering shared, dedicated and virtual hosting services. We've been a stable, profitable and growing company since the beginning.

About You

You're excited by the idea of a meaningful role with a company that values and retains its talented teammates (you guessed it, that's us!). You insist on a work environment that's fun and dynamic, where your coworkers respect and value each other. You have opinions on how to make things better, and want to be heard and encouraged. You don't sit around waiting to be told what to do - instead you figure out where you can add value and start pitching in.

About This Role

This is an exciting new role that combines operational excellence with strategic support for our leadership team. We're looking for someone who can wear multiple hats while keeping their eyes on the prize: making JetRails run like a well-oiled machine.

What do we mean by the right person? Two things...

1. Table stakes: you'll need the skills and experience to handle core business operations without breaking a sweat

2. You'll need to wow us with value. That means finding ways to move our organization forward without being explicitly told how. Your job isn't simply to execute on a process, it's to improve its design.

Core Responsibilities:

• Act as a key operational partner to the CEO, managing priorities and following up on action items

• Prepare meeting materials and track key decisions and commitments

• Draft internal communications and updates for various stakeholders

• Assist with vendor relationship management, including:

  • Managing contracts and credentials

  • Maintaining ongoing communications

  • Coordinating with service providers

• Document standard operating procedures and drive process improvements across the organization

• Coordinate cross-functional projects from inception to completion

• Support financial operations including reporting, basic AP/AR, and collections

• Generate and analyze sales reports from our CRM platform to support decision-making

• Assist with sales and marketing initiatives including:

  • Market research

  • Marketplace management

  • Campaign support

• Handle office operations including purchasing (yes, that includes making our space awesome!)

• Create regular reports and analyses to support business decisions

• Support HR functions including:

  • Assisting with onboarding and offboarding processes

  • Tracking employee time off and attendance

  • Supporting recruitment and hiring processes

  • Helping maintain HR policies and procedures documentation

Benefits of working at JetRails:

• Competitive salary

• Retirement 401k plan matching

• Health and Dental Insurance

• Growth potential into Sales or Operational roles

• Working alongside and learning from the best people in the industry

• Technical hands-on experience

• Relaxed and focused atmosphere

Requirements for success in this role:

• Be trustworthy, honest, reliable and accountable

• Initiative: Figure out what needs doing and get started

• Organization: Prioritize and manage multiple workstreams

• Positivity: Smiles are contagious

• Teamwork: Contribute to and enable everyone's success

• Detailed: Pay attention to the little things that matter

Minimum qualifications:

• Bachelor's degree (Financial background preferred but not required)

• Proficiency with office technology (we're a tech company, duh)

• Ability to speak clearly, and write even more clearly

• 2-4 years of experience in operations, business administration, or related role

Behaviors:

• Energy, drive, enthusiasm and determination

• Yearns for the best outcome and looking towards the positive

• Team focused - looks to the success of the whole and see the bigger picture

• Desire to go above and beyond

• Willingness to learn

If you're excited about joining a team where you can make a real impact while having fun doing it, we want to hear from you!