Business Operations Associate

About GlossGenius

GlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. 

Over 75,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.

About the Role

As a Business Operations Associate, you’ll manage beta programs for new products and features within our Growth Verticals with the goal of reducing customer pain points and fueling the growth of the GlossGenius business. You will work hand in hand with Product Managers, Customer Experience, Partnerships and interact directly with customers. As beta features grow and evolve, you’ll be responsible for partnering with engineering to scale operations through automations and tooling.

You will report to the Director of Product. You must be commutable to our NYC headquarters and will operate in a hybrid environment with 2 days per week in the office (Tuesdays & Thursdays).

What You’ll Do

• Enable beta features by managing and scaling operations
• Recruit and onboard new customers into our beta programs 
• Build relationships with key customers to gather feedback, Identify user trends and work with cross-functional partners to find solutions and inform product strategy
• Work closely with internal teams and engineering to scale operations through automation and tooling

What We’re Looking For

• 1-2 years of professional experience, ideally in tech, consulting, finance, or operations
• Proven ability to tackle ambiguous problems and find creative solutions
• Experience developing and managing client/customer relationships
• A jack-of-all-trades who is willing to roll up your sleeves to get things done
• Experience working collaboratively with product managers, engineers, operations and other cross functional teams to develop new products and create scalable processes

Benefits & Perks 

• Flexible PTO
• Competitive health & dental insurance options, with premiums partially or fully covered by GG
• In-person opportunities that are designed to help team members foster collaboration and build community (ie; working out of a co-working space, team dinners, and other team building activities)
• Fertility and adoption benefits via Carrot
• Generous, fully-paid parental leave policy
• 401k benefit - employees are eligible to contribute starting day 1 of employment
• Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
• Pre-tax commuter benefits
• Dependent Care FSA
• Home office support

The starting base salary for this role in New York is between $80,000 - $90,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future.  Additionally, this role is currently eligible to participate in GlossGenius’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.

At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as we