We’re Capital on Tap 👋
💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.
📈Check out the development opportunities in the Business Operations team.
🏡🏢This is a Hybrid role, the Business Operations team work from our London (Shoreditch) Offices 3 days per week.
Business Operations at Capital on Tap
Business Operations sit at the heart of the major projects within Capital on Tap and we split our time between lending firepower to major strategic projects, collaborating with other teams to improve processes and smooth workflows, and working proactively on pilots to improve the customer experience.
What You’ll Be Doing
✨Become an expert on our systems and the technical side of the business, ready to respond to bugs, crises and cleanups
✨ Analysing customer journeys, sourcing customer feedback, reporting and running pilots to improve user experience
✨Owning relationships with our partners, and internal project stakeholders
✨ Getting stuck into strategic projects powering our growth, such as new product feature launches, or revenue-generating pilots
✨Project ideation, delivery and execution for the company’s biggest problems
We’re Looking For
✨Action-oriented and quick on the uptake, able to figure things out and get up to speed on the go
✨Customer oriented, interested in optimising experiences, and eliminating unnecessary friction
✨Able to prioritise the important from the many possible options, and to focus only on that
✨Capable of switching between being a team player, and leading initiatives on your own
✨Able to communicate effectively and efficiently to senior and junior stakeholders
✨Determined to see projects through to their conclusion
✨Excited by leaving processes in better places than you found them
✨Comfortable operating with uncertainty
✨Proficient in using Microsoft Office/Google Suite applications, particularly Excel or Sheets
✨Experienced using data analysis tools such as Looker, PowerBI, or have an appetite to learn how to use data to power decision making
✨Experienced working in or with Customer Operations teams
Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices
Check out more of our benefits, values and mission here.
Other Useful Info
🤝Interview Process:
🤝First stage: 30 minute intro and values call with Talent Partner (Video call)
🤝Second stage: 30 minute CV overview with Team Manager (Video call)
🤝Final stage: 60 minute case study with Team Manager (In person)
👍Check out our ‘Top Tips’ for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
📧Email [email protected] if you have any questions.
Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
