ABOUT THE ROLE  The Business Operations Analyst is a critical part of the day-to-day business operations at Happy Money, specifically supporting the operations of our financial partners. This role reports to the Senior Manager of Business Operations and focuses on partner reporting related to loan portfolios, ensuring data accuracy by validating files and reports, and reconciling payment accounts. Happy Money derives recurring revenue from successfully collecting on loans throughout their life cycle, and this person is responsible for ensuring these activities are reported accurately. This individual also will engage directly with our partners, managing communications on issues and serve as the go-to-liaison for their questions. This position requires strong attention to detail, excellent communication skills, and exceptional problem-solving abilities. Additionally, this person will support the BizOps Senior Manager on partner reporting and other ad-hoc projects as needed. RESPONSIBILITIES

Report on loan origination and servicing activities, including partner reporting related to loan operations, and maintenance and development of reports

Coordinate projects between internal departments (Engineering, Accounting and Finance, Operations, Member Experience)

Serve as the point of contact for external vendors (banks, custodians, administrators)

Focus on continuous process improvement through automation and increased efficiency

Track and ensure the accuracy of loan servicing reports and files

Reconcile bank accounts daily

Track and validate the remittance of funds between Happy Money and our vendors

Communicate with banks to understand posting discrepancies

Investigate and identify issues as they arise; work with internal departments to identify the root cause

Test process improvements with engineering and product support

Engage directly with capital partners to remediate reporting issues

ABOUT YOU

Have 3+ years of experience in an Accounting, Finance, Analytics, or Vendor/Investor reporting role

Have strong attention to detail

Be a critical thinker with the skills and ability to improve processes

Be a problem solver with laser-like focus

Have excellent interpersonal, verbal, and written communication skills 

Be savvy working with multiple IT interfaces

Have bank or cash reconciliation experience

Have a customer focused mindset with the ability to represent customer needs and priorities within the organization

Be comfortable taking ownership of their work

Have an ability to work across teams, and drive cross-functional alignment and problem solving to produce deliverables

Demonstrate a bias for action and an ability to adopt an iterative mindset (“progress over perfection”) while maintaining a strong awareness of legal/regulatory + customer needs as guardrails

Have moderate Excel knowledge

Have experience using SQL

Have a Bachelor's Degree (preferably in Finance, Accounting, or Business Administration)

BONUS POINTS FOR

Experience working with credit unions

A deep understanding of loan accounting principles

Knowledge in programming languages such as R or Python

BENEFITS & PERKS

Generous medical, dental, and vision insurance options 401k Plan with a matching contribution 

Flexible PTO

Annual performance-based bonus

Monthly Health and Wellness Days

12 Weeks Paid Parental Leave

Company-paid short & long term disability and life insurance

Monthly tech stipend to help cover expenses for remote work

Happy Money is a 100% fully distributed workforce