Position Overview:
As a Business Intelligence (BI) Analyst supporting Privacy Operations (Services and Support) at DeleteMe, you will play a critical role in leveraging data to enhance operational efficiency and drive data-driven improvements in our services. You'll collaborate with key stakeholders across the Operations teams to develop insights that support strategic decision-making and improve overall business performance. Additionally, you will provide support on intersecting projects with our Go-To-Market (GTM) teams. This position is ideal for a proactive, self-driven individual with a startup mindset capable of navigating complex data sets, identifying actionable insights, and independently solving business challenges.
Key Responsibilities:
-Develop, maintain, and continuously improve Tableau dashboards that provide clear, actionable insights into operational efficiency, support trends, and other key performance indicators relevant to Privacy Operations.
-Build and optimize data models in dbt, ensuring data is structured for efficient querying and reporting that meets the evolving needs of our Operations teams.
-Perform ad-hoc analysis to support strategic decision-making on resource allocation and operational optimization.
Collaborate cross-functionally with Operations stakeholders to identify opportunities for operational optimization and drive data-driven improvements.
-Provide support on cross-functional projects intersecting with Go-To-Market (GTM) teams, contributing data-driven insights to enhance overall business strategies.
-Identify, troubleshoot, and resolve data discrepancies by working with various data sources and stakeholders to ensure accuracy and consistency.
-Translate business requirements into insightful, actionable reports and communicate findings effectively to senior leadership and cross-functional stakeholders.
Qualifications:
-Minimum 2+ years of experience in data analysis, business intelligence, or a similar role, focusing on supporting Services and/or Support teams in a SaaS environment.
-Experience in fast-paced environments, such as startups or high-growth companies, is highly preferred.
-Proficiency in SQL and data analysis tools (e.g., Excel, Python, or R) for performing in-depth analyses.
-Hands-on experience with Tableau.
-Experience with dbt is a plus, but we also welcome candidates who are eager to learn and apply it to data modeling.
-Analytical and problem-solving skills to navigate complex data sets, with a demonstrated ability to turn insights into actionable outcomes.
-Excellent communication skills for translating data findings into clear, meaningful insights that diverse stakeholders can act on.
-A self-starter mindset, with the ability to work independently, manage multiple priorities, and drive projects to completion in an evolving environment.
-This role requires domestic and international travel. All standard travel expenses will be covered in accordance with the company's travel reimbursement policy.
