Business Implementation Manager

Main Activities and responsibilities:

• Support development and successful market launch of high visibility payments products and features for the digital bank
• Contributes to development of execution strategy by effectively collaborating with internal and external stakeholders
• Develops and manages the execution plan, including budget and resource requirements. Able to identify and escalate issues or risks to ensure timely resolution
• Works with the Product owners to define the objective, scope, and implementation plan
• Contribute to product backlog refinement, resourcing assessment,
• Secures proper documentation and sign-off from relevant parties.
• Communicates the progress to stakeholders throughout the design and implementation stage.
• Oversees all related activities and ensures accurate and timely completion includes planning, execution, rollout and post-launch activities
• Works with operations or other support teams to manage escalation and resolve issues
• Provides support with any customer concerns
• Work closely with cross-functional stakeholders within the digital bank as part of product execution (i.e. Product, Technology, Marketing, Customer Experience, Operations, Contact Center, Finance, etc.)
• Review and help shape service & licensing agreements with external vendors, program managers & payments networks
• Manage relationships with external partners as well as payment networks
• Assist in the monitoring performance of the Payments products and key product measures, identify actions necessary and lead corrective actions
• Ensure that the Payments programs reflect the external market needs, align internally with EQ policies and is in compliance with business & regulatory risk (AML, KYC, ATF) requirements
• Develop an understanding of the Payments industry, competition, and suggest recommendations to the product suite and for external partnerships accordingly

Knowledge/Skill Requirements:

• 5+ years of work experience, ideally minimum 1-2 years in a Payments role across any of the following: payments technology, credit cards, prepaid cards, and/or digital banking
• Bachelor degree in Business Administration, Engineering, Math or related field
• Strong business acumen and passion for building and launching new products in the market and developing forward-thinking solutions for consumers in retail payments financial services
• Prior experience supporting project implementations and managing tasks across cross-functional teams to ensure implementation stays on budget and meets timelines
• Strong verbal and written communication skills, ideally with 1+ year of experience synthesizing analyses and preparing corporate presentations for senior executives
• Experience with designing new processes and willingness to question the status quo to find areas for process and cost optimization
• Awareness of key trends in payments & financial services, particularly related to digital banking & fintech landscape.
• Nice to have 1+ years’ of experience building, modifying, and running excel based business scenarios and predictive models
• Experience, confidence, and maturity managing internal and external stakeholders
• Proficient in using MS Office (Excel, Access, PowerPoint, Project).
• Strong attention to detail and time management skills

Job Complexities / Thinking Challenges:

• Mature, confident, personable, professional presence
• Ability to work in ambiguously defined situations with some supervision on complex tasks that require critical thinking
• Able to complete work efficiently and to agreed timescales, working smart and seeking to automate & streamline tasks
• Adaptable to manage competing workloads - building in sufficient contingency to achieve multiple tight deadlines
• Ability to quickly become a subject matter expert on foreign concepts to take ownership of certain projects or work streams
• Excellent interpersonal skills, with proven track record of developing relationships and maturity to interact with various teams across an organization
• Problem solver with sound judgment who takes initiative, accepts ownership and accountability and is able to articulate under pressure or scrutiny
• Proven ability to undertake complex analyses whilst presenting simple and clear results and insights relevant
• Ability to translate complex business problems into financial models in an accurate and pragmatic manner
• Independent, self-motivated and enthusiastic


Accountability and Key Internal/External Stakeholders:
• Directly accountable for supporting the Senior Manager, Personal Banking Payments on projects and initiatives
• Will mostly receive direction and oversight from the Senior Manager but may also receive direction from and present to other Senior Management team members (e.g. Senior Directors, VPs, SVPs.).
• The incumbent will often work closely with various internal departments (e.g., Product, Tech, Marketing, Customer Experience, Operations, Corporate Development etc.) to gather information and interact with other business unit heads.
• The incumbent will occasionally need to interact with external stakeholders (e.g., research firms, consulting firms, etc.) to gather data / market intelligence
• Ownership of financial and numerical analysis and models used to develop Board level business cases or assess new opportunities. Models may be incorporated into the enterprise-wide budget forecast approved by the Board
• The quantitative and qualitative analysis managed by the candidate will be critical in enabling Digital Banking to make data-driven decisions that will impact future projects and initiatives
• Regular market/competitor scans managed by the candidate will be crucial in order to identify, track, and monitor market, competitive, and regulatory trends to help identify challenges and opportunities for Digital Banking