Business Development Representative

Trusted by 5,000+ customers and millions of users, Joomag is a Digital Publishing and Content Experience Platform empowering companies to create and deliver personalized, interactive content with the best reader experience. Headquartered in San Jose, CA, the company delivers a unique, solution-based approach with its powerful flagship Crater™ Editor. 

Joomag's work culture thrives on open communication and the exchange of ideas. Our team members are not only identified by their high level of professionalism but also by our passion and enthusiasm for improvement. Getting results and being effective is crucial; we dream big and work smarter every day.

Our Sales team is dedicated to expanding our reach and building strong relationships with our customers. We develop sales strategies that connect with our target audience, ensuring long-lasting partnerships.

Now, we’re looking for a Business Development Representative to join our Sales team. In this role, you will seek out and engage with prospects to increase revenue, acquire new customers, and boost profitability. You’ll be the first point of contact for new leads, responsible for:

• handling incoming live chats and phone calls
• researching marketing-qualified leads (MQLs)
• maintaining our CRM system by creating companies/contacts/deals, enriching data, and leaving notes
• reaching out to uncontacted MQLs via email, phone, and other channels, and following up
• scheduling discovery calls for BDE.

Requirements

PERFORMANCE OBJECTIVES: 

1. The first performance objective is to present, promote, and sell Joomag Products and Services

• Fluent in English: You should be highly comfortable speaking and writing in English, as you’ll be communicating with customers worldwide through calls, product demos, emails, and live chat.
• Master communication: Your ability to communicate clearly and listen attentively is key to building strong relationships and closing deals.
• Excel in negotiation: You should be skilled in negotiating deals and finding solutions that benefit both Joomag and the client.
• Deliver great presentations: You’ll need to effectively present Joomag’s value to potential clients through compelling presentations.
• Be tech-savvy: You’ll use tools like Intercom, Jira, Pipedrive, Joomag CRM, and analytics daily. We’ll help you get comfortable with these through onboarding sessions.

2. The second objective is to "Work Like a Team, Live Like a Family.”

We spend a lot of time together and have become like family. We support each other, celebrate successes, learn from failures, and respect different viewpoints. So, you'll need to:

• Thrive in a dynamic environment: You should be self-motivated, results-oriented, and able to excel in a fast-paced, entrepreneurial setting.
• Promote reliability and collaboration: Contribute consistently and collaborate with departments like Marketing, Customer Success, and Customer Care.
• Share openly and willingly: Be willing to share your knowledge and experiences to keep the team informed and engaged.

PREREQUISITES: 

• Proven experience in a similar role at a technology company
• Near-native proficiency in English with excellent written and verbal communication skills
• Strong work ethic, attention to detail, and problem-solving skills
• Passion for sales and a willingness to learn new technologies and techniques
• Desire to work in a fast-paced start-up environment.

HIRING STAGES:

1) Interview w/ the Recruiter: A 30-minute online meeting with Recruiter to discuss your background, understand your interest in the role, and answer your initial questions.

2) Self-video submission: Submit a 1-2-minute self-video link addressing the questions above in English. 

- In your previous experience, how do you prepare for a meeting with a brand-new lead and what kind of questions do you ask?

- Describe your on-the-job training experience. What did you like about it, and what, in your opinion, makes a training program successful? How do you learn best?

- Tell us about a time when you joined the company and had a training that you liked. What did you do and what did you like about it? What do you think a successful training would be for you? How do you learn best when it comes to training?

3) Interview w/ VP of Sales: An in-depth up to 40-60 minute interview with Joomag VP of Sales - Jay Majumdar to assess your qualifications and fit for the position as well as addressing questions on your side.

4) Offer extension: If selected, you will receive a job offer with details about the role and uncover the next steps of the onboarding.

FINAL NOTES: 

• The work schedule is as follows: Monday to Friday, with a flexible schedule around 1 pm - 10 pm or 2 pm - 11 pm.
• Joomag’s Armenia office is located at 12 Martiros Saryan St, Yerevan, Armenia.