Our Story
Complex conditions like COPD and congestive heart failure (CHF) are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs.
At NuvoAir we believe people deserve a better healthcare experience.
Our team embraces the challenges that others can’t or won’t - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient. This model not only helps patients in their homes, it also supports patients through our clinical trial partners.
Living our Company Values
• Patient obsessed: Every decision is made with our main focus in mind - improving the lives of patients
• Act like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth.
• Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverage
• Build to learn: Failing courageously is a virtue that drives learning and stems from an innovative spirit
• Practice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development
Must be located in one of the following states:
Arizona, Florida, Georgia, Illinois, Kentucky, Massachusetts, Michigan, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, Texas, Utah, Virginia
Where you’ll see your impact:
As an Business Development Representative, you will play a crucial role in helping potential patients understand and access NuvoAir's services. You'll focus on building relationships with referred patients, explaining the benefits of our care model, and guiding them through the enrollment process. This position emphasizes phone-based communication, where you'll proactively reach out to patients, address their questions, and schedule their first appointments.
What you’ll be responsible for:
High Call Volume Management (80% plus of the time): Spend most of your day making outbound calls to patients referred to NuvoAir, also receiving some inbound calls. You’ll discuss our services, explain insurance coverage and payment options, and schedule their initial appointments.
Relationship Building: Actively engage with prospective patients through warm and empathetic communication. Build trust quickly and create a positive first impression.
Customer Service: Provide exceptional service by addressing patient inquiries, guiding them through the process, and ensuring they understand the value of our care model.
This may be a fit if you have:
•Comfortable handling a high volume of calls and cold outreach.
•Friendly, patient, and empathetic, especially when working with older patients.
•Familiarity with Electronic Health Record (EHR) systems and scheduling systems, demonstrating a good understanding of healthcare technology.
•Strong customer service and communication skills, ensuring effective interaction with patients and team members.
•Keen attention to detail, enabling accurate work completion even in a fast-paced environment.
•Proficient in using computer software applications, including Google Workplace
#LI-REMOTE
#BI-REMOTE
You’ll love us because:
• Mission driven culture that’s recognized by “Best Places to Work” awards
• A global, diverse team that works hard without taking ourselves too seriously
• Competitive salary - an annual market rate review ensures our compensation bands align with Series A market salaries
• Flexible work environment
• Unlimited PTO - take time to recharge when you need it
• Equity that’s venture-backed by top, global VCs - when we win, we win together
• Medical, Dental, and Vision benefits - so you can take care of yourself and your family
• Retirement plan + company match
• Annual Learning & Development stipend - your professional growth is important!
Building a diverse team is critical to our success:
At NuvoAir, building a diverse team isn't a lofty statement or goal, it's a necessity, and it's something we actively practice and talk about. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities.
What to expect from our interview process:
Our team’s impact is felt globally as we help patients with cardiopulmonary diseases better understand and manage their health. Every member of our team adds value as we work towards a better healthcare experience for all. Because of this, it’s not enough that we hire mission-oriented people who are self motivated. We also need to grow a team that aligns with our company values (listed above!) and who will be successful in startup life… it’s not for everyone and that’s okay!
