Business Development Manager (Cloud Professional Services) - REF3252D

Focus on ensuring the success of our customers utilizing hyperscale cloud solutions, including AWS, Azure, and Google Cloud FCI & OTC. Responsibility for building strong relationships with our customers, driving adoption of cloud technologies, and maximizing the value they derive from their cloud investments.

Key Responsibilities:

Customer Relationship Management: Serve as the primary point of contact and trusted advisor for our customers utilizing hyperscale cloud solutions, building and maintaining strong relationships at various levels within their organizations.

Customer Adoption: Drive adoption of cloud technologies and services within our customer base, providing guidance, best practices, and resources to help them maximize the value of their cloud investments.

Value Realization: Work closely with customers to understand their business objectives, challenges, and requirements, and identify opportunities to leverage cloud solutions to address their needs and drive business outcomes.

Solution Enablement: Provide training, workshops, and educational resources to empower customers to effectively utilize hyperscale cloud platforms, services, and capabilities to meet their business goals.

Technical Guidance: Collaborate with technical teams and solution architects to provide technical guidance, architecture reviews, and recommendations to customers, ensuring successful implementation and optimization of cloud solutions.

Performance Monitoring: Monitor and analyze key performance indicators (KPIs) and metrics related to customer adoption, usage, and satisfaction with hyperscale cloud solutions, identifying areas for improvement and driving continuous enhancement.

Customer Advocacy: Serve as a strong advocate for our customers within hyperscale cloud providers, advocating for their needs, priorities, and interests, and driving resolution of issues or concerns in a timely and effective manner.

Renewals and Expansion: Partner with sales teams to drive customer renewals and expansions, identifying opportunities for upselling additional services or expanding cloud usage to drive incremental revenue growth.

Feedback and Insights: Gather customer feedback, insights, and requirements to inform product development, service enhancements, and go-to-market strategies, ensuring alignment with customer needs and market trends.

Solution Enablement: Provide internal & external training, workshops, and educational resources to empower internal & external customers to effectively utilize Google Solutions, services, and capabilities to meet their business goals.

• Bachelor's or Master's degree in Business Administration, Computer Science, or a related field.
• 5+ years of experience in customer success management, account management, or consulting roles, preferably in the technology or cloud computing industry.
• Strong understanding of hyperscale cloud platforms, services, and ecosystems, with direct experience working with AWS, Azure, or Google Cloud, FCI & OTC.
• Proven track record of driving customer success and satisfaction through strategic relationship management, adoption enablement, and value realization.
• Excellent communication, interpersonal, and presentation skills, with the ability to build rapport and influence stakeholders at all levels of customer organizations.
• Technical acumen with the ability to understand and articulate complex technical concepts and solutions to non-technical audiences.
• Strong analytical and problem-solving skills, with the ability to analyze data, derive insights, and make data-driven decisions.
• Experience in project management, change management, or service delivery is a plus.

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.