In this role, you will focus on ensuring the success of our customers utilizing hyperscale cloud solutions, including AWS, Azure, and Google Cloud FCI & OTC, with responsibility for building strong relationships with our customers, driving adoption of cloud technologies, and maximizing the value they derive from their cloud investments.
Key Responsibilities:
- Customer Relationship Management: Serve as the primary point of contact and trusted advisor for our customers utilizing hyperscale cloud solutions, building and maintaining strong relationships at various levels within their organizations.
- Customer Adoption: Drive adoption of cloud technologies and services within our customer base, providing guidance, best practices, and resources to help them maximize the value of their cloud investments.
- Value Realization: Work closely with customers to understand their business objectives, challenges, and requirements, and identify opportunities to leverage cloud solutions to address their needs and drive business outcomes.
- Solution Enablement: Provide training, workshops, and educational resources to empower customers to effectively utilize hyperscale cloud platforms, services, and capabilities to meet their business goals.
- Technical Guidance: Collaborate with technical teams and solution architects to provide technical guidance, architecture reviews, and recommendations to customers, ensuring successful implementation and optimization of cloud solutions.
- Performance Monitoring: Monitor and analyze key performance indicators (KPIs) and metrics related to customer adoption, usage, and satisfaction with hyperscale cloud solutions, identifying areas for improvement and driving continuous enhancement.
- Customer Advocacy: Serve as a strong advocate for our customers within hyperscale cloud providers, advocating for their needs, priorities, and interests, and driving resolution of issues or concerns in a timely and effective manner.
- Renewals and Expansion: Partner with sales teams to drive customer renewals and expansions, identifying opportunities for upselling additional services or expanding cloud usage to drive incremental revenue growth.
Feedback and Insights: Gather customer feedback, insights, and requirements to inform product development, service enhancements, and go-to-market strategies, ensuring alignment with customer needs and market trends.
- Bachelor's or Master's degree in Business Administration, Computer Science, or a related field.
- Business fluency both in English and German language
- 5+ years of experience in customer success management, account management, or consulting roles, preferably in the technology or cloud computing industry.
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Strong understanding of hyperscale cloud platforms, services, and ecosystems, with direct experience working with AWS, Azure, or Google Cloud, FCI & OTC.
- Proven track record of driving customer success and satisfaction through strategic relationship management, adoption enablement, and value realization.
- Excellent communication, interpersonal, and presentation skills, with the ability to build rapport and influence stakeholders at all levels of customer organizations.
- Technical acumen with the ability to understand and articulate complex technical concepts and solutions to non-technical audiences.
- Strong analytical and problem-solving skills, with the ability to analyze data, derive insights, and make data-driven decisions.
- Experience in project management, change management, or service delivery is a plus.
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
