About Paytm:
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners. The company also offers financial investment service for customers who'd want to invest in Mutual Funds/Stocks
About the travel team :Paytm Travel has revolutionized the travel industry - with a goal to empower millions of travelers who choose us as their preferred travel partner. We are no. 3 in the travel segment, in India, within a span of a few years, which proves our capability and potential to become no. 1 in the near future. Being one of the largest travel platforms in the country, our aim is to not only ensure seamless, instant booking, but also a delightful journey. We strive to enrich customer experience by making every transaction transparent, honest and hassle free.
To stay ahead of the curve, we are working aggressively towards our ambition to make travel affordable for all. With this customer centricity at our core, we strive to make Paytm Travel synonymous with a trustworthy travel partner.
About the role :
Looking for a smart, enthusiastic, and self-motivated business Individual with 9+ years of work experience in Business Development, Partnerships & Account management roles in the travel industry.
Key Responsibilities:
Account Management Responsibilities:
Network Building & Relationship Management : Ideate and build B2C Channel to anchor and stabilize functional deliverables.
Competitive Intelligence: Possess in-depth knowledge of the competition to inform business strategies effectively.
Product Development Collaboration: Collaborate with partners and internal teams to develop win-win products for customers, ensuring mutual benefits.
Market Analysis and Stakeholder Communication: Pay meticulous attention to market details, conduct market analysis, and present relevant information to key stakeholders internally.
Intra-team Management: Work closely with internal stakeholders such as Finance, Recon, CX, Product, and Growth to provide users with the best flight booking experience.
P&L Ownership and Growth Charter: Take ownership of the Profit and Loss (P&L) statement and lead the growth charter for B2C Channels.
Requirements Scope and Execution: Collaborate with the product team to scope out requirements for the Airline/GDS provider and successfully lead their execution.
Issue Escalation and Resolution: Proactively escalate internal team issues and work diligently to provide optimal solutions.
Travel Functionality and Product Support: Oversee travel functionality, product support, and integration, including conducting pilot testing pre and post-deployment.
Assisting Growth & CST Teams: Provide valuable assistance to the growth and CST teams during new product integration.
Formulating Industry Standards and Best Practices: Develop and promote industry standards and best practices for effective product usage. Issue
Tracking and Analysis: Identify and communicate issues, raise necessary IR/tickets, and diligently monitor and track them for further analysis.
In summary, the role requires a multifaceted approach, encompassing negotiation, collaboration, market analysis, and stakeholder communication. It also involves active participation in product development, issue resolution, network building, and relationship management, while staying informed about the competitive landscape.
Ideal Candidate Requirements:
Experience: 9 -10 years of prior experience in business development, partnerships, or alliances role.
Preferred experience of 5-6 years in the travel domain.
Interpersonal and Presentation Skills: Possesses strong interpersonal skills and adept at presenting ideas to team members and influencing strategic partners.
Negotiation and Networking Skills: Demonstrates strong negotiation and networking abilities, with the capacity to connect with individuals across teams and hierarchical levels.
Communication Skills: Exhibits excellent written and verbal communication skills, along with the ability to express ideas logically and concisely.
Bias for Action: Shows a high degree of proactivity and a strong bias for taking action to achieve objectives.
Innovative Thinking: Ability to conceptualize innovative and groundbreaking campaigns to drive business growth and partnerships.
Attention to Detail: Possesses a keen eye for detail, especially in the execution of partnership initiatives.
Technology Proficiency: Strong understanding of technology and its applications in the travel industry.
Key skills required for the role:
· Good Key account management and negotiation skills.
· Interested/willing to travel extensively in the assigned State / Territory
· Effective communication skills and
· Ability to work with cross-functional teams.
· An inclination for numbers and analytics & very strong people management
Why join us:
Because you get an opportunity to make a difference, and have a great time doing that. You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be
Compensation:
If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
