Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.
**Please submit resumes in English**
The position As an integral member of the Customer Service team, you will serve as the driver of quality for customer inquiries and internal administrative functions. You will be responsible for managing customer workflows and the day-to-day processes of Contractor Development. Specifically, you will:
- Proactively service and support contractor/ supplier customers
- Conduct training on software products via phone, web based and face to face meetings
- Participate in the implementation of sales and marketing projects
- Field incoming calls, handle contractor customer inquiries and troubleshoot problems
- Assist with CRM testing
- Handle customer account management functions, including invoicing and collections
- Proactively analyze customer service processes and bring forth ideas for continuous improvement
- Apply customer-centric consulting approaches to ensure the success of customer inquiries
Who should apply?
- Excellent verbal and written communication skills
- Excellent customer service orientation
- Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
- Desire to work with people and consistently engage in verbal interaction over the phone
- Ability to de-escalate calls using critical thinking and soft skills
- Genuine desire to progress into a sales development role
Requirements:
- Bachelor’s degree from an accredited university and/or equivalent work experience
- Bilingual in English & Spanish (read, write and speak)
ISN Benefits*
- 100% paid private health coverage premiums for employees and dependents
- Employee assistance program
- Paid time off
- 5 sick days (pro-rated first year)
- 0-1 year – 10 days (pro-rated first year)
- 1-5 years – 15 days
- 5-10 years – 20 days
- 10+ years – 25 days
- Holidays – 12 paid holidays
- Monthly cell phone reimbursement
- Complimentary parking space or monthly reimbursement for public transportation
- Team-building activities and events, including quarterly kick-off meetings and community volunteer day
- Matching charitable gift program
- Professional development & training opportunities
- Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
- Business casual, jeans allowed
*All benefits are subject to change with notice to the employee
Employees must be within a commutable distance to the office and be willing to come into the office at least 3 days per week. Most employees are in the office 4-5 days per week.
