Business Coordinator

How will this role have an impact?

The Business Coordinator at Signify Health will work closely with the Business Analyst team to ensure the timely and effective delivery of projects. The role requires both analytical skills and the ability to manage administrative tasks. The person will liaise between the client operations owner, business analysts, and other stakeholders, ensuring alignment on goals, deadlines, and deliverables.

Key Responsibilities:

• Manage user support requests for troubleshooting issues and tracking the entire process through analysis, development, deployment to meet client expectations
• Identify production issues, work in partnership with analytic leads and effectively communicate plan of action to leadership for solutions
• Responsible for multiple clients within a regional
• Partner with the Business Analyst team in gathering requirements, creating documentation and analyzing business requirements at an individual client based level to deliver on client request
• Coordinate project meetings, prepare agendas, and track progress on project timelines via JIRA.
• Use problem solving skills to pull reports as needed to meet and exceed client SLA levels
• Act as a point of contact between business stakeholders and technical teams.
• Manage project documentation and ensure that it is kept up to date.
• Create and maintain reports, and create presentations used for various level of leadership
• Ensure clear communication of project or ticket goals, timelines, and expectations across all teams.
• Monitor the progress of various business analysis activities and report status updates.
• Identify risks with data integrity and apply the appropriate fixes as needed for client needs
• Create and maintain email and SFTP automation tasks to supply reporting to clients

Required Skills and Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field preferred.
• 1+ years of professional experience in a corporate setting supporting high volume teams
• Strong organizational and communication skills.
• Experience in project coordination or business analysis.
• Familiarity with project management tools (e.g. JIRA, MS Project, or equivalent).
• Ability to handle multiple projects and meet tight deadlines.
• Ability to work with multiple stakeholders across disparate teams
• Analytical skills to assist in interpreting business requirements and translating them into actionable tasks.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Basic understanding of project management life cycle

Preferred Skills and Qualifications:

• 1 - 2 years of experience in project management and/or analytics
• Beginner to intermediate SQL experience

The base salary hiring range for this position is $26.50 to $31.25. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.