Business Consultant (Rates and Revenue) - Local Government (P535)

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.  

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you will love this opportunity as Business Consultant (Rates and Revenue) at Civica 

As Revenue Business Consultant, you'll thrive on leading the way in delivering exceptional software implementations for our valued clients. Your role will involve collaborating closely with our esteemed Local Government clients to gain deep insights into their unique business requirements, allowing you to craft custom-tailored solutions that precisely meet their needs.

This role provides expert consulting services in the domain of rates and revenue to our Local government clients. The Business Consultant works closely with our customers to understand their requirements and helps them in areas of application training, implementation and configuration as well as driving and assisting across business processing tasks/activities.

This position gives you the incredible opportunity to facilitate training sessions and facilitate workshops for our esteemed local government clients. It empowers you to have a direct impact on client operations, creating a tangible difference with your captivating training sessions and captivating workshops.

Keen to find out more about our Local Government products? Follow the link to find out more about what you'll be working on Local Government Services and Software | Civica 

Requirements

What you will do to be successful in this role 

• Demonstrating exceptional skill in efficiently managing the entire lifecycle of ERP projects, spanning from inception and strategic planning to flawless execution and release, followed by unparalleled post-implementation assistance and continuous system upkeep.
• Deliver top-notch business consulting and technical services, offering personalized solutions for clients through an array of expertise including product configuration and in-depth analysis of intricate data structures.
• Experience in the Local Government, Rates & Revenue sector is a highly sought-after asset.
• Deliver comprehensive training sessions to our esteemed customers on the incredible features of the Authority LG Enterprise Rates and Revenues modules. These modules cover a range of areas, including Rates, Property, Infringements, and Utility Billing. Prepare to enlighten and empower our customers with your expertise.
• You will play a crucial role in developing engaging training materials and comprehensive Business Process Manuals.
• Possess a wealth of experience in consulting, business analysis, or service-oriented roles.

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

Benefits

Why you'll love working with us 

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect: 

We're all different - and we love this about us. 

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best. 

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. 

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues. 

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you. 

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.